Leasing Community Intern

Cardinal Group Companies•West Lafayette, IN

About The Position

The Leasing Community Intern delivers high-quality customer service to residents and prospective residents, collaborates with the team, and supports efforts to achieve full occupancy through resident retention, leasing available apartments, and pre-leasing future availability. The role includes front desk and administrative work, leasing activities, lease documentation, community events, and other projects assigned by the Community Manager. Interns participate in required leasing and company training, must pass third-party leasing shops, and become certified in the Cardinal Way of Leasing. The position includes on-call duties such as lock-outs and nightly rounds, and requires evening and weekend availability. This is a temporary, non-exempt position with an hourly rate and bonus eligibility. Interns are scheduled approximately 20 hours per week and must reapply annually. Previous employment does not guarantee rehire; exceptions may be granted by a Portfolio Manager. The work takes place inside and outside apartment buildings and throughout the property, including amenities. The role involves frequent exposure to outdoor conditions, including potentially unpleasant or hazardous temperatures, weather, odors, and landscaping. Rare local travel may be required to assist properties or attend training.

Requirements

High school diploma or equivalent.
Be enrolled in a degree program at an accredited college or university and maintain at least 6 credit hours.
Have completed at least one year at the enrolled accredited college or university.
Maintain a cumulative GPA of at least 2.5; GPA is verified annually.
Be a current or future leaseholder of the community.
Live on the designated community floor as assigned by the Community Manager and in accordance with community guidelines.
Ability to lift, carry, push, pull, or maneuver weights up to 40 pounds.
Valid driver's license.
Availability to be scheduled for approximately 20 hours per week, including evenings and weekends.
Ability to embody the Cardinal Culture and Cardinal's Core Values.
Ability to work inside and outside in all weather conditions and access all exterior and interior areas of the property and amenities.
Ability to use hands for tasks such as typing and handling, communicate and hear, stand, walk, reach, climb, stoop, and squat.
Required vision abilities include close, distance, and color vision, peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

Preferred career experience: Assistant.
Preferred career experience: Administrative Assistant.
Preferred career experience: Receptionist.
Preferred career experience: Leasing Consultant.
Preferred career experience: Real Estate Assistant.
Preferred career experience: Leasing.

Responsibilities

Provide high-quality customer service and act as an ambassador for Cardinal by going above and beyond to satisfy customers.
Perform administrative front desk tasks and duties.
Participate in Cardinal Way of Leasing training and Cardinal U training as required.
Use the Cardinal Way of Leasing to greet prospective clients, answer incoming leasing calls, determine needs and preferences, present the community and apartments, use feature-and-benefit selling, close sales, and follow up.
Complete lease applications and lease file paperwork.
Pass third-party leasing shops and become Cardinal Way of Leasing certified.
Maintain accurate lease file documentation in accordance with company policy and participate in lease file audits as assigned by the Community Manager.
Keep the tour path clean to create a positive first impression of the community.
Maintain a positive and professional attitude with team members, residents, prospective residents, and vendors.
Participate in and assist with planning community events.
Assist with additional community projects as assigned by the Community Manager.
Perform on-call duties, including lock-outs and nightly rounds.
Work evenings and weekends.