Leasing Associate - Tax Credit

RPM Living•Woodbridge, VA

3d•Onsite

About The Position

The Leasing Associate is responsible for leasing and marketing the property, maintaining positive resident relations, and supporting occupancy and assisted-housing administration. The role handles lease signings and rental deposits, responds to resident requests and complaints, and performs clerical work related to housing applications, rent collection, occupancy, and tenant recertification. The position is based on site, primarily in an office setting, with occasional outdoor work. A flexible schedule is required, including weekdays, nights, and weekends as needed.

Requirements

At least 1 year of tax credit experience.
Experience in property leasing, sales, and/or customer service.
Knowledge of HUD rules and regulations and policies and procedures for low-income housing programs.
Excellent follow-up skills via email and phone.
Ability to sit for extended periods while working at a desk, if required.
Ability to climb stairs, if required.
Ability to read documents, computer screens, and data.
Ability to hear and understand verbal communications in person, by phone, or by computer.
Ability to occasionally lift or carry items such as files or office supplies weighing up to 20 pounds.
Ability to use mobile devices and applications for work-related tasks.
A flexible schedule, including weekdays, nights, and weekends (including Saturdays and Sundays) as needed to meet business needs.

Nice To Haves

OneSite experience.
Experience with Microsoft Office Suite, including Word and Excel.
A valid driver’s license is preferred.

Responsibilities

Prepare model and target apartments for showings and keep work areas, common areas, and the office clean and orderly.
Complete lease forms or agreements and collect rental deposits.
Market the property by answering questions, conducting tours, and promoting community amenities.
Maintain thorough knowledge of lease terms, property specifications, and community policies.
Complete resident move-outs according to the Admissions and Continued Occupancy Policy (ACOP) and standard operating procedures.
Maintain working knowledge of Housing Authority policies and procedures and explain changes that may affect residents’ tenancy.
Shop competing properties regularly and stay informed about market conditions.
Develop and maintain an ongoing resident retention program under the direction of the Property Manager.
Maintain resident and property files.
Handle resident requests and complaints courteously and efficiently.
Maintain a professional appearance and attitude.
Perform clerical work involving initial housing applications, rent collection, occupancy for public housing developments, and recertification of assisted-housing tenants.

Benefits

Weekly pay for associates working onsite at an apartment community.
Comprehensive healthcare coverage for full-time, regular associates.
Employer-paid employee assistance, mental health, and wellness programs.
Ancillary benefits, including critical illness, hospital indemnity, and accident insurance.
401(k) with company match.
Professional development, career growth, and role-based learning plans.
Diversity, Equity, Inclusion and Belonging programs and Employee Resource Groups.
Paid time off, floating holidays, and volunteer days.
Discounted perks, including Costco membership, movie tickets, and health, wellness, entertainment, and travel discounts.
Bonus compensation.