Leasing and Occupancy Specialist II (Eastwalk - BELD Parcel)

WinnCompanies•Braintree, MA

5d•Onsite

About The Position

WinnCompanies is seeking a Leasing and Occupancy Specialist II for Eastwalk Apartments, a 56-unit affordable apartment community in Braintree, Massachusetts. The role handles day-to-day leasing and marketing activities for apartment rentals, move-ins, recertifications, and lease renewals. It provides service to customers, residents, and clients while maintaining budgeted occupancy at the highest attainable rents. The stated pay range is $25.00–$27.00 per hour. The regular schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m., with the ability to work Saturdays from 10:00 a.m. to 4:00 p.m.

Requirements

High school diploma or GED equivalent.
3–5 years of relevant work experience.
Previous experience leasing residential apartments.
SHCM certification.
Experience with computer systems, particularly Microsoft Office.
Excellent customer service skills.
Exceptional interpersonal and communication skills, attention to detail, and ability to work independently.
Ability to work under pressure.
Ability to work with a diverse group of people and personalities.

Nice To Haves

Associate’s degree.
Past experience in Low Income Housing Tax Credit and Project Based Section 8.
CALP certification.
Experience with Yardi or RealPage property management software.
Experience in property management, affordable/tax credit programs, hospitality, customer service, sales, retail, or the restaurant industry.

Responsibilities

Interact with prospective and current residents to achieve maximum occupancy.
Generate and manage traffic, lotteries, waiting lists, property tours, apartment leasing, prospect qualification, and follow-up on prospect leads.
Prepare lease documentation for applicable program types, complete move-in paperwork and procedures, maintain applicable databases, and ensure tour routes, amenity areas, and show units meet company standards.
Deliver customer service that exceeds expectations for new and current residents.
Educate residents about and implement WinnCompanies programs, processes, and policies as applicable.
Review, prioritize, and distribute resident service requests as required.
May assist with planning and facilitating property events or programs required by mixed-income program guidelines.
May assist on-site management in keeping marketing documents, supplies, reports, advertisements, and web content current and updated based on property, regional, or corporate initiatives.
Maintain relationships with area businesses, local housing offices, employers, and real estate brokers to generate business or maintain an extensive waiting list for all unit types.
Stay current with local events and hiring trends that may affect the property.
Maintain knowledge of current and submarkets, including competitors and customer demographics.
Gather program-specific documents for residency approval submission to the appropriate person or third-party vendor during application or recertification.
Stay up to date with applicable federal, state, and other regulatory requirements and programs.