Leasing and Occupancy Specialist I (Hampstead Brightwood)

WinnCompanies•Silver Spring, MD

2d•Onsite

About The Position

WinnCompanies is hiring a Leasing and Occupancy Specialist I for Hampstead Brightwood, three multifamily affordable housing properties totaling up to 218 units in Washington, D.C. The specialist performs day-to-day leasing and marketing activities related to apartment rentals, move-ins, recertifications, and lease renewals. The role provides service to customers, residents, and clients while maintaining budgeted occupancy at the highest attainable rents. The stated pay range is $19.00–$23.00 per hour, and the schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m.

Requirements

High school diploma or GED equivalent.
1–3 years of relevant work experience.
Previous experience with Tax Credit leasing and TIC forms.
Knowledge of federal and state rules associated with Tax Credit.
Experience with initial, interim, and annual recertifications.
Current vehicle license in good standing and a driving record that meets the Company Safe Vehicular Operations Policy standards.
Experience with computer systems, particularly Microsoft Office.
Excellent customer service skills.
Exceptional interpersonal and communication skills.
Strong attention to detail.
Ability to work under pressure.
Ability to work with a diverse group of people and personalities.

Nice To Haves

Associate’s degree.
Experience with TCS certifications.
Specialist in Housing Credit Management (SHCM) certification.
Certified Apartment Leasing Professional (CALP) certification.
Experience with Yardi or RealPage property management software and Microsoft Office.
Experience in property management, affordable/Tax Credit programs, hospitality, customer service, sales, retail, or the restaurant industry.

Responsibilities

Interact with prospective and current residents to achieve maximum occupancy.
Generate and manage traffic, lotteries, waiting lists, property tours, apartment leasing, prospect qualification, and follow-up on prospect leads.
Prepare lease documentation for applicable program types, complete move-in paperwork and procedures, maintain applicable databases, and ensure tour routes, amenity areas, and show units meet company standards.
Deliver customer service to new and current residents that exceeds expectations.
Educate new and current residents about WinnCompanies programs, processes, and policies, and implement them as applicable.
Review, prioritize, and distribute resident service requests as required.
May assist with planning and facilitating property events or programs required by mixed-income program guidelines.
May assist on-site management in keeping marketing documents, supplies, reports, advertisements, and web content current and updated based on property, regional, or corporate initiatives.
Maintain relationships with area businesses, local housing offices, employers, and real estate brokers to generate new business or maintain an extensive waiting list for all unit types.
Stay current on local events and hiring trends that may affect the property.
Maintain knowledge of current and submarkets, including competitors and customer demographics.
Gather program-specific documents for residency approval submission to the appropriate person or third-party vendor during application or recertification.
Stay current with applicable federal, state, and other regulatory requirements and programs.