Leasing and Occupancy Specialist I (Hampstead Brightwood)

WinnCompanies • Silver Spring, MD

3d • $19 - $23 • Onsite

About The Position

WinnCompanies is seeking a Leasing and Occupancy Specialist I for Hampstead Brightwood, three multifamily affordable housing properties in Washington, D.C., with up to 218 units. The specialist performs day-to-day leasing and marketing activities related to apartment rentals, move-ins, recertifications, and lease renewals. The role provides service to prospective and current residents, customers, and clients while helping maintain budgeted occupancy at the highest attainable rents.

The position pays $19.00–$23.00 per hour and follows a Monday-through-Friday schedule from 8:30 a.m. to 5:00 p.m. The role requires working with affordable housing programs and related regulatory requirements.

Requirements

• High school diploma or GED equivalent.
• 1–3 years of relevant work experience.
• Previous experience with tax credit leasing and TIC forms.
• Knowledge of federal and state rules associated with tax credit.
• Experience with initial, interim, and annual recertifications.
• Current vehicle license in good standing and a driving record that meets the Company's Safe Vehicular Operations Policy standards.
• Experience with computer systems, particularly Microsoft Office.
• Excellent customer service skills.
• Exceptional interpersonal and communication skills.
• Strong attention to detail.
• Ability to work under pressure.
• Ability to work with a diverse group of people and personalities.

Nice To Haves

• Associate’s degree.
• Experience with TCS certifications.
• Specialist in Housing Credit Management (SHCM) and Certified Apartment Leasing Professional (CALP) certifications.
• Experience with Yardi or RealPage property management software and Microsoft Office.
• Experience in property management, affordable/tax credit programs, hospitality, customer service, sales, retail, or the restaurant industry.

Responsibilities

• Interact with prospective and current residents to achieve maximum occupancy.
• Generate and manage traffic, lotteries, waiting lists, property tours, apartment leasing, prospect qualification, and follow-up on prospect leads.
• Prepare lease documentation for applicable program types, complete move-in paperwork and procedures, maintain applicable databases, and ensure tour routes, amenity areas, and show units meet company standards.
• Deliver customer service that exceeds expectations for new and current residents.
• Educate residents about and implement WinnCompanies programs, processes, and policies, as applicable.
• Review, prioritize, and distribute resident service requests as required.
• May assist with planning and facilitating property events or programs required by mixed-income program guidelines.
• May assist on-site management with keeping marketing documents, supplies, reports, advertisements, and web content current based on property, regional, or corporate initiatives.
• Maintain relationships with area businesses, local housing offices, employers, and real estate brokers to generate new business or maintain extensive waiting lists for all unit types.
• Stay current with local events and hiring trends that may affect the property.
• Maintain knowledge of current local markets and submarkets, including competitors and customer demographics.
• Gather documents required by program type for residency approval submission to the appropriate person or third-party vendor during application or recertification.
• Stay up to date on applicable federal, state, and other regulatory requirements and programs.

Benefits

• Generous paid time off, paid holidays, sick time, a floating holiday, and a day of service.
• Medical, dental, and vision coverage, plus HSA, FSA, and dependent care savings options.
• 401(k) with company match.
• Company-paid life, AD&D, and long-term disability insurance.
• Tuition reimbursement, professional development opportunities, and career growth resources.
• Wellness programs and employee assistance resources.
• Commuter benefits and employee discount programs.
• Flexible work options for eligible positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED