Logistics Specialist, Small Parcel

POOLCORP•Covington, LA

2d•Onsite

About The Position

The Logistics Specialist, Small Parcel owns POOLCORP’s small parcel program end to end, including carrier and vendor relationships, field operations, and customer experience. The role is the single point of accountability for small parcel performance, cost, and service, and develops the processes needed to scale the program through business integration. The position manages parcel carriers and related vendors, negotiates rates and contracts, oversees freight audit and claims, and leads carrier consolidation and migration efforts for acquired businesses. It supports warehouse, distribution, and branch teams by standardizing shipping procedures, visiting sites, training staff, and resolving operational exceptions. It also owns the customer-facing parcel experience, supports shipping requirements, and addresses recurring service issues. The role builds performance and cost dashboards, manages parcel budgets and forecasts, administers shipping systems, analyzes shipment and invoice data, and identifies opportunities to reduce costs and improve service. The position is based at either POOLCORP’s PINCH Corporate Office in Clearwater, Florida, or its Covington Corporate Office in Covington, Louisiana.

Requirements

Bachelor’s degree in Supply Chain, Logistics, Business, or a related field, or equivalent experience.
At least 3 years of logistics or transportation experience, focused on small parcel.
Demonstrated experience identifying and implementing parcel cost reductions through network optimization, carrier diversification, contract negotiations, and service-level management.
Hands-on experience managing parcel carrier relationships and contracts, including rate negotiations.
Working knowledge of parcel pricing, including zones, dimensional weight, accessorials, surcharges, and general rate increases.
Experience with freight audit, invoice reconciliation, and claims management.
Advanced Excel skills, including pivot tables and lookups, and ability to analyze large shipment data sets.
Ability to work across operations, customer service, sales, and finance.
Clear communication skills, including presenting to leadership and training frontline teams.

Nice To Haves

Multi-site or multi-warehouse shipping experience.
Experience with multi-carrier shipping software or a transportation management system (TMS).
ERP experience, such as SAP, Oracle, NetSuite, or Microsoft Dynamics.
Experience with business intelligence tools such as Power BI or Tableau.
Exposure to parcel consulting or audit firms and benchmarking practices.
APICS/ASCM (CSCP, CLTD) or similar certification.
Experience with hazmat or regulated shipments, if applicable to the products.
Experience managing annual parcel spend exceeding $5 million and annual volumes exceeding 100,000 packages.

Responsibilities

Own relationships with parcel carriers and related vendors, including packaging, software, and audit providers.
Lead carrier negotiations, contract renewals, and responses to general rate increases; manage accessorials, surcharges, and minimums.
Conduct quarterly carrier business reviews using scorecards covering delivery performance, damage, claims, and billing accuracy.
Oversee freight audit and payment, identify billing errors, and recover refunds and credits.
Manage loss and damage claims through resolution.
Evaluate and onboard carriers or service levels to improve cost and transit coverage.
Assess acquired businesses’ parcel volumes, carriers, contracts, systems, and service levels.
Plan and execute carrier consolidation, shipper migration, and combined-volume rate improvements.
Develop scalable processes, documentation, and training to support added volume without service disruption.
Identify integration risks and keep stakeholders informed throughout each integration phase.
Support warehouse, distribution, and branch teams as the primary resource for small parcel processes.
Standardize carrier selection, packaging, labeling, pickup schedules, and cutoff times across sites.
Visit sites to audit practices, train staff, and resolve recurring issues.
Troubleshoot missed pickups, delays, misroutes, address corrections, returns, and other daily exceptions.
Partner with operations leaders to improve throughput, accuracy, and packaging efficiency, including dimensional-weight impacts.
Own the customer-facing parcel experience from shipment through delivery and returns.
Escalate and resolve customer shipping issues in partnership with Customer Service and Sales.
Set and communicate service-level expectations, transit times, and shipping options.
Support customer-specific shipping requirements, routing guides, and compliance programs.
Track customer-facing metrics and drive root-cause fixes for recurring problems.
Build and maintain dashboards for spend, cost per package, service performance, and claims.
Manage the small parcel budget and forecasts, and report results and savings to leadership.
Administer transportation management systems, multi-carrier shipping software, and carrier portals; maintain accurate rate tables and business rules.
Recommend rate shopping, zone skipping, consolidation, and mode-shift opportunities.
Analyze parcel spend, lanes, zone distribution, service-level utilization, dimensional-weight impact, and carrier invoices.

Benefits

Medical, dental, vision, and prescription drug coverage
Flexible Spending Accounts
Wellness Programs
401(k) with company match
13 days of paid time off, increasing with tenure
8 paid holidays
Employer-paid life insurance
Long-term disability insurance
Paid parental leave
Fully funded tuition education programs
Employee recognition and referral, Summer Madness, and annual performance bonus programs
Employee Stock Purchase Plan
Employee discounts