Logistics Specialist, Small Parcel

SCP Distributors•Clearwater, FL

1d•Onsite

About The Position

The Logistics Specialist, Small Parcel owns POOLCORP’s small parcel program end to end, including carriers and vendors, field operations, and customer experience. The role is the single point of accountability for small parcel performance, cost, and service, and develops processes that allow the program to scale through integration. The position manages carrier and vendor relationships, negotiations, performance reviews, freight audit and pay, claims, and carrier onboarding. It also assesses acquired businesses’ parcel operations and plans carrier consolidation and shipper migrations while maintaining service continuity. The specialist supports warehouse, distribution, and branch teams by standardizing shipping processes, auditing sites, training staff, and troubleshooting exceptions. The role owns the customer-facing parcel experience, resolves shipping escalations, monitors service metrics, and supports customer-specific shipping requirements. The position also builds reporting dashboards, manages parcel budgets and forecasts, administers shipping systems, analyzes shipment and invoice data, and recommends cost and service improvements. The role is based at either the PINCH Corporate Office in Clearwater, Florida, or the Covington Corporate Office in Covington, Louisiana.

Requirements

Bachelor’s degree in Supply Chain, Logistics, Business, or a related field, or equivalent experience.
At least 3 years of logistics or transportation experience focused on small parcel.
Demonstrated experience identifying and implementing parcel cost-reduction initiatives through network optimization, carrier diversification, contract negotiations, and service-level management.
Hands-on experience managing parcel carrier relationships and contracts, including rate negotiations.
Working knowledge of parcel pricing, including zones, dimensional weight, accessorials, surcharges, and general rate increases.
Experience with freight audit, invoice reconciliation, and claims management.
Advanced Excel skills, including pivot tables and lookups, and comfort analyzing large shipment datasets.
Proven ability to work across operations, customer service, sales, and finance.
Clear communication skills, including the ability to present to leadership and train frontline teams.

Nice To Haves

Multi-site or multi-warehouse shipping experience.
Experience with multi-carrier shipping software or a TMS.
ERP experience such as SAP, Oracle, NetSuite, or Microsoft Dynamics.
Experience with BI tools such as Power BI or Tableau.
Exposure to parcel consulting or audit firms and benchmarking practices.
APICS/ASCM certification (CSCP, CLTD) or similar certification.
Experience with hazmat or regulated shipments, if applicable to the products.
Experience managing annual parcel spend exceeding $5 million and annual volumes exceeding 100,000 packages.
Bilingual applicants, military applicants, military spouses, and veterans are strongly encouraged to apply.

Responsibilities

Own relationships with parcel carriers and related vendors, including packaging, software, and audit providers.
Lead carrier negotiations, contract renewals, and responses to general rate increases; manage accessorials, surcharges, and minimums.
Conduct quarterly carrier business reviews using performance scorecards covering on-time delivery, damage, claims, and billing accuracy.
Oversee freight audit and payment, identify billing errors, and recover refunds and credits.
Manage loss and damage claims through resolution.
Evaluate and onboard carriers or service levels to improve cost and transit coverage.
Assess acquired businesses’ parcel volumes, carriers, contracts, systems, and service levels; plan carrier consolidation, shipper migration, and combined-volume rate leverage.
Develop scalable processes, documentation, and training for integration while identifying risks and keeping stakeholders informed.
Support warehouse, distribution, and branch teams as the resource for small parcel processes.
Standardize carrier selection, packaging, labeling, pickup schedules, and cutoff times across sites.
Visit sites to audit practices, train staff, and resolve recurring issues.
Troubleshoot missed pickups, delays, misroutes, address corrections, and returns.
Partner with operations leaders to improve throughput, accuracy, and packaging efficiency, including dimensional-weight performance.
Own the customer small parcel experience from shipment through delivery and returns; escalate and resolve customer shipping issues with Customer Service and Sales.
Set and communicate service-level expectations, transit times, and shipping options; support customer shipping requirements, routing guides, and compliance programs.
Track customer-facing metrics and drive root-cause fixes for repeat problems.
Build and maintain dashboards for spend, cost per package, service performance, and claims.
Manage the small parcel budget and forecasting, and report results and savings to leadership.
Administer TMS, multi-carrier shipping software, and carrier portals; maintain accurate rate tables and business rules.
Recommend rate shopping, zone skipping, consolidation, and mode-shift opportunities.
Analyze parcel spend, including lane and zone distribution, service-level utilization, dimensional-weight impact, and carrier invoice auditing.

Benefits

Medical, dental, vision, and prescription drug coverage.
Flexible Spending Accounts.
Wellness programs.
401(k) with company match.
13 days of paid time off, increasing with tenure.
8 paid holidays.
Employer-paid life insurance and long-term disability insurance.
Paid parental leave.
Fully funded tuition education programs.
Bonus programs, including employee recognition and referrals, Summer Madness, and annual performance bonuses.
Employee Stock Purchase Plan.
Employee discounts.