Leasing and Occupancy Specialist - Western Heights

Knoxville's Community Development Corporation•Knoxville, TN

About The Position

Under the direction of the Property Manager, the Leasing and Occupancy Specialist provides clerical and administrative support in the property leasing office. The role is responsible for leasing vacant apartments and handling day-to-day office procedures, including leasing, recertifications, inspections, and tenant notices. The community may include market-rate or workforce units, Low Income Housing Tax Credit (LIHTC) units, and/or Project Based Rental Assistance. The site must comply with company policies and applicable laws and regulations, and the work must support Knoxville’s Community Development Corporation’s mission, strategic goals, and objectives. This is a non-supervisory position. The position generally works on Authority properties and may involve varying temperatures and weather conditions, loud noise, and a more hazardous environment than a standard office. The employee may work with contractors and Authority residents. Reasonable accommodations may be made for individuals with disabilities.

Requirements

High school diploma or GED and at least one year of experience providing general clerical support in an office setting; an equivalent combination of education and experience may be considered.
Knowledge of, or ability to learn, KCDC policies and procedures and federal and state laws and regulations related to affordable, tax credit, and conventional housing programs.
Knowledge of, or ability to learn, regulations and procedures for determining eligibility and appropriate rent amounts for rental assistance programs.
Knowledge of and proficiency in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint, and Yardi property management software.
Knowledge of office practices, procedures, and equipment.
Ability to provide excellent customer service, answer questions professionally, and explain programs to support customer satisfaction.
Ability to explain KCDC policies, procedures, rules, and regulations.
Ability to obtain information and provide procedural directions courteously and professionally.
Ability to establish and maintain effective working relationships with coworkers, tenants, and the public.
Ability to manage time, set due dates, meet deadlines, coordinate appointments, and manage calendars.
Ability to write grammatically correct, business-appropriate letters and email.
Ability to make mathematical calculations and maintain detailed records.
Ability to enter information accurately in Yardi property management software.
Ability to organize and maintain files and records.
Ability to understand and follow oral and written instructions.
Must obtain a CPO, COS, or Bended Occupancy Specialist Certification within two years of service.
Some positions may require a valid driver's license and the ability to be insured under the Authority's automobile insurance plan at the standard rate.
Ability to remain in a stationary position, walk around Authority grounds and buildings, sit, stand, reach and grasp, move about properties, and attend onsite and offsite meetings.
Ability to exchange information in person, in writing, and by telephone.
Ability to regularly transport up to 25 pounds.

Nice To Haves

Ability to speak and understand Spanish.

Responsibilities

Greet visitors, applicants, and residents, and answer the office phone courteously and professionally.
Check voicemail and respond to or elevate calls as needed.
Respond to resident concerns, questions, and requests in a timely manner and take appropriate action to resolve issues.
File, organize, and maintain resident files according to the established file format.
Enter and update information in Yardi property management software.
Review and update the waiting list to maintain an active applicant pool and minimize vacancy loss in accordance with regulations.
Prepare documents for lease-signing meetings, court hearings, and other purposes as directed.
Schedule appointments, conduct interviews, and obtain third-party verifications related to annual, interim, gross rent, unit transfer, termination, initial, and move-out certifications in accordance with program rules.
Generate EIV reports.
Generate tenant correspondence letters and ensure their distribution.
Follow approved processes and procedures and recommend improvements to efficiency.
Work a modified weekly schedule, including overtime and Saturdays as scheduled.
Perform other duties as assigned.