Leasing Agent

Clear Investment Group • Cleveland, OH

5d • $20 - $23 • Onsite

About The Position

Indian Hills Residences is seeking an energetic, results-driven Leasing Agent to help maximize occupancy and resident satisfaction. The role manages the full leasing cycle, from prospecting and tours through lease execution and move-in coordination, while providing a professional, upbeat, resident-focused experience. The Leasing Agent serves as a first impression of the community and helps prospective residents find a home.

The position also supports marketing and outreach, resident retention, property operations, and administrative work. It is full-time and on-site in Cleveland, Ohio. Compensation is listed as $20–$23 per hour plus commission, commensurate with experience; a separate compensation section also mentions a base salary plus commissions, a quarterly bonus pool, and a year-end performance bonus.

Requirements

• At least 2 years of customer service or sales experience; leasing, retail, hospitality, or real estate experience is preferred.
• Strong communication, presentation, and negotiation skills.
• High-energy, outgoing personality and professional appearance.
• Proficiency with Microsoft Office, including Outlook, Excel, and Word.
• Excellent organization and time-management skills.
• Availability to work weekends and flexible weekday hours as needed.
• Ability to walk the property, show units including upper floors, and lift up to 25 pounds.
• High school diploma or equivalent.

Nice To Haves

• Previous apartment leasing or residential property management experience.
• Yardi experience.
• College coursework in business or real estate.

Responsibilities

• Greet prospective residents, build rapport, and guide them through tours and the leasing process.
• Present available units and community amenities in an appealing, persuasive, and informative manner.
• Communicate the value and benefits of living at Lifestyle Apartments, including its features, services, and community lifestyle.
• Meet or exceed monthly leasing goals, occupancy targets, and follow-up metrics.
• Prepare, process, and review lease applications and documentation in compliance with Fair Housing regulations and company policies.
• Follow up with prospects by phone, email, and CRM systems to convert leads into leases.
• Assist with on-site and digital marketing, including social media content, outreach to local employers, and community events.
• Maintain accurate listings on platforms such as RentCafe, Zillow, and Apartments.com.
• Track traffic and leasing performance using internal reporting tools.
• Coordinate move-in logistics, welcome packages, and resident orientations.
• Provide timely, friendly service to current and prospective residents, resolve issues, and address service-related concerns.
• Participate in resident retention initiatives, including renewal efforts, community events, and follow-up surveys.
• Assist with resident satisfaction efforts.
• Maintain current knowledge of apartment availability, pricing, and lease expirations.
• Assist with daily property and curb-appeal inspections, model upkeep, and cleanliness.
• Coordinate with the Property Manager and maintenance team to ensure vacant units are market-ready.
• Enter prospect, traffic, and lease data into Yardi or CRM platforms in real time.
• Keep the leasing office and tour paths clean, organized, and welcoming.

Benefits

• Health insurance
• Dental insurance
• Paid time off
• Paid holidays
• Commission
• Quarterly bonus pool
• Year-end performance bonus
• Career growth opportunities within a fast-growing property management company
• Supportive, collaborative team culture focused on excellence and resident satisfaction

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED