Leasing Agent
About The Position
The Leasing Agent markets the community and helps maintain high occupancy. As a first point of contact, the agent presents the community professionally and guides prospective residents through the leasing and move-in process, from initial phone or email inquiry and property tours through application screening and move-in. The agent is responsible for providing a high level of customer service to prospective and current residents. The role requires extensive walking and stair climbing repeatedly each day. The position has no supervisory responsibilities. Duties listed are not exhaustive, and other duties may be assigned.
Requirements
- At least one year of experience in a customer service, sales, or retail position.
- Superior customer-service skills, including the ability to manage difficult customers or situations.
- Professional verbal and written communication skills.
- Strong closing techniques.
- Attention to detail, organization, time management, and problem-solving skills.
- Ability to manage conflicting priorities and adjust priorities as needed.
- Intermediate knowledge of Microsoft Outlook, Word, and Excel.
- Ability to walk extensively and climb stairs repeatedly on a daily basis.
Nice To Haves
- Previous leasing experience.
- Experience using Onesite or other related property-management accounting software.
Responsibilities
- Manage the leasing process, including handling incoming traffic, qualifying prospects, leasing apartments, preparing lease paperwork, and completing move-in paperwork.
- Complete guest cards and enter traffic daily.
- Respond to phone and email inquiries, provide leasing information, schedule appointments, create and follow up on maintenance requests, and resolve resident complaints.
- Greet prospective residents, assess their needs, tour apartments, and collect deposits and rent payments.
- Process rental applications; prepare and review lease agreements and renewals; and accurately answer questions about the community.
- Maintain courteous communication and follow-up correspondence with residents, applicants, prospective residents, and representatives of other companies.
- Shop competitor properties and complete required market surveys.
- Complete marketing and advertising activities as directed by the property manager.
- Review social media websites and manage the community’s online reputation.
- Support resident retention through renewal programs and participation in community events.
- Comply with Fair Housing Policy, ADA, and Advanced Management Group’s Injury and Illness Prevention Policy.
- Respond to prospective-resident internet inquiries three times daily.
- Suggest ideas for renewal and resident-retention programs.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
