Leasing Agent
About The Position
The Leasing Agent is a key member of the apartment community team and reports to the General Manager. The role handles leasing and marketing activities while supporting positive resident relations. Responsibilities include managing apartment rentals, move-ins and lease renewals; generating and handling leads; qualifying prospects; preparing lease documentation; and completing move-in procedures in accordance with company policies. The position supports occupancy and resident satisfaction through prospect engagement, marketing and outreach, resident communication, and coordination with maintenance. A flexible schedule, including evenings and weekends as needed, is required.
Requirements
- High school diploma, GED, or equivalent preferred; equivalent experience in residential properties, rental operations, or a related area may be accepted in lieu of a degree.
- Strong interpersonal and communication skills, including the ability to build and maintain quality relationships.
- Strong customer service skills and the ability to manage difficult or emotional situations involving customers and staff, respond promptly to customer needs, and respond quickly to resident requests.
- Carbon Literacy Certification or willingness to undertake training.
Nice To Haves
- Relevant experience working at a property, preferably at a university or college.
- Experience with property management software such as RealPage, Entrata, or similar systems.
Responsibilities
- Greet prospective residents, conduct community tours, and communicate property features, amenities, and benefits to support leasing goals.
- Respond professionally and promptly to phone, email, and in-person inquiries from prospective and current residents.
- Process rental applications, secure deposits, and prepare lease agreements in compliance with company policies and Fair Housing regulations.
- Coordinate move-in and move-out processes, ensuring apartments are ready and residents receive a positive onboarding experience.
- Maintain accurate leasing records, guest cards, reports, lease files, and commission tracking documentation.
- Support lease renewals by distributing notices and following up with residents to encourage retention.
- Assist with marketing and outreach, including community events, advertising, and local outreach to generate leads and increase occupancy.
- Monitor local market conditions, competitor pricing, and industry trends to support leasing and resident satisfaction strategies.
- Participate in weekly leasing meetings and report on traffic, leasing activity, and market insights.
- Coordinate resident service requests with the maintenance team and follow up to ensure resident satisfaction.
- Help maintain the cleanliness, curb appeal, and presentation of the leasing office, model units, and community spaces.
- Build positive resident relationships and professionally assist with concerns and inquiries.
- Ensure compliance with company policies, Fair Housing standards, and applicable federal, state, and local regulations.
- Support community operations and team initiatives while maintaining a flexible schedule, including evenings and weekends as needed.
Benefits
- Competitive salary and bonus eligibility.
- Comprehensive benefits package, including health, dental, and vision coverage.
- 401(k) with 4% employer matching.
- Three weeks of PTO.
- Paid Wellness Time.
- 11 paid holidays.
- Paid parental leave.
- One paid volunteer day.
- One paid YuDay.
- Company-paid short-term disability, long-term disability, and life insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
