Leasing Agent

Yugo•State College, PA

8h•$18 - $20

About The Position

Yugo is a global student housing company focused on creating exceptional living experiences for students. The Leasing Agent is a key member of the apartment community and reports to the General Manager. This role handles leasing and marketing activities while supporting positive resident relations. Responsibilities include managing rentals, move-ins, lease renewals, leads, prospect qualification, lease documentation, and move-in procedures in accordance with company policies. The position also supports community marketing and outreach, resident service coordination, accurate leasing records, and compliance with Fair Housing standards and applicable laws. The role requires a flexible schedule, including evenings and weekends as needed. Compensation is $18.00–$20.00 per hour; the position is hourly and non-exempt.

Requirements

High school diploma, GED, or equivalent preferred; equivalent experience in residential properties, rental operations, or a related field may be accepted in lieu of a degree.
Relevant experience working at a property; experience at a university or college property is especially beneficial.
Experience with property management software such as RealPage, Entrata, or similar systems.
Strong interpersonal and communication skills, including the ability to build and maintain quality relationships.
Strong customer service skills and ability to manage difficult or emotional customer and staff situations, respond promptly to customer needs, and quickly respond to resident requests.
Carbon Literacy Certification or willingness to undertake training.

Nice To Haves

Relevant experience at a university or college property.

Responsibilities

Greet prospective residents, conduct community tours, and communicate property features, amenities, and benefits to support leasing goals.
Respond professionally and promptly to phone, email, and in-person inquiries from prospective and current residents.
Process rental applications, secure deposits, and prepare lease agreements in compliance with company policies and Fair Housing regulations.
Coordinate move-in and move-out processes, ensuring apartments are ready and residents receive a positive onboarding experience.
Maintain accurate leasing records, guest cards, reports, lease files, and commission tracking documentation.
Support lease renewal efforts by distributing renewal notices and following up with residents to encourage retention.
Assist with marketing and outreach initiatives, including community events, advertising, and local outreach to generate leads and increase occupancy.
Monitor local market conditions, competitor pricing, and industry trends to support leasing and resident satisfaction strategies.
Participate in weekly leasing meetings and provide updates on traffic, leasing activity, and market insights.
Coordinate resident service requests with the maintenance team and follow up to ensure resident satisfaction.
Contribute to the cleanliness, curb appeal, and presentation of the leasing office, model units, and community spaces.
Build positive relationships with residents and help resolve concerns or inquiries professionally and with a customer-focused approach.
Ensure compliance with company policies, Fair Housing standards, and applicable federal, state, and local regulations.
Support community operations and team initiatives while maintaining a flexible schedule, including evenings and weekends as needed.