Learning & Talent Development Specialist Senior

PNC•Downers Grove, IL

17h•Onsite

About The Position

At PNC, the Learning & Talent Development Specialist Senior is part of the Human Resources organization and supports technology solutions that enable effective learning experiences. The role combines broad technology knowledge with Learning & Talent Development expertise, including awareness of how emerging capabilities such as AI can support learning while recognizing the importance of human expertise, sound learning practices, and critical judgment. The position is based in Pittsburgh, PA; Cleveland, OH; Birmingham, AL; Downers Grove, IL; or Dallas, TX. PNC describes itself as an in-office company and encourages candidates to discuss workplace expectations with their recruiter and hiring manager. The specialist consults on, develops, tests, implements, and supports learning technology solutions. The role connects technology teams, learning professionals, and internal partners; translates business, learning, and end-user needs into practical solutions; and supports learning applications throughout implementation, administration, maintenance, troubleshooting, and continuous improvement. The position also tests web-based training and learning technologies, evaluating technical functionality and the learner experience. The position researches emerging technologies, including AI, and explores responsible applications in learning content development, learner support, personalization, administration, and workflow improvement. It critically evaluates AI-generated content and recommendations for accuracy, quality, relevance, potential bias, and alignment with the intended learning experience, while considering data security, privacy, and appropriate handling of sensitive information. The role also supports organizational learning and talent development initiatives, programs, processes, and policies in support of business outcomes. General responsibilities include designing, developing, and delivering learning and talent development programs to live audiences in person and virtually; monitoring progress and evaluating strategy effectiveness; building relationships with internal and external partners; and driving innovation by applying current trends and improving tools. PNC expects employees to focus on customer needs and satisfaction and to assess and manage risks in accordance with PNC’s Enterprise Risk Management Framework. The position is subject to applicable FDIA requirements and, for any registered role, applicable SAFE Act and/or FINRA requirements.

Requirements

Bachelor’s degree required; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Typically requires 2 or more years of relevant professional experience.
Experience supporting technology in a Learning & Talent Development, training, or similar environment.
General technology knowledge combined with an understanding of digital learning and learning technologies.
Experience testing web-based training or digital learning experiences.
Understanding of adult learning principles and their influence on learning design and delivery.
Knowledge of Learning Management Systems and related learning technologies.
Ability to evaluate learning solutions for functionality, usability, accessibility, learner experience, and completion tracking.
Strong analytical, research, critical-thinking, and problem-solving skills.
Strong verbal, written, and interpersonal communication skills.
Ability to communicate effectively with learning professionals, technical teams, and business partners.
Ability to work independently and collaborate effectively across teams.
Ability to manage ambiguity and changing priorities while maintaining focus on learner and business needs.
Ability to quickly learn and use new software, tools, and technologies, including emerging technologies such as AI, while critically evaluating results for accuracy and relevance.
Ability to recognize when technology or automation is appropriate and when process improvement or human expertise is more suitable.
Knowledge of responsible technology practices, including data security, privacy, and proper handling of sensitive organizational and employee information.
No required certifications or licenses.
No required or preferred language assessments.
Position is subject to applicable FDIA requirements and, for any registered role, applicable SAFE Act and/or FINRA requirements, which restrict hiring individuals with certain criminal history.

Nice To Haves

Preferred skills include adult learning principles, facilitation, growth mindset, instructional design, leadership training and development, Learning and Development (L&D), organizational development (OD), talent development, talent management, and training delivery.
Relevant competencies include competency-based training and development, instructional design, managing multiple priorities, organizational change management, problem solving, project management, training and development trends and directions, training and development, training evaluation, and training needs analysis.

Responsibilities

Consult on, develop, test, and implement technology solutions that support Learning & Talent Development.
Serve as a liaison between technology teams, learning professionals, and internal partners for processes, application maintenance, enhancements, and new solutions.
Partner with stakeholders to understand business, learning, and end-user needs and translate those needs into practical solutions.
Test web-based training and learning technologies for functionality, usability, learner experience, completion tracking, and deployment.
Support implementation, administration, troubleshooting, maintenance, and continuous improvement of learning applications and solutions.
Evaluate technology solutions from technical and learner-experience perspectives.
Research emerging technologies, including AI, and identify opportunities to improve learning experiences, learning operations, and technology-enabled processes.
Explore and test responsible uses of AI in content development, learner support, personalization, administration, and workflow improvement.
Critically evaluate AI-generated content and recommendations for accuracy, quality, relevance, potential bias, and alignment with the intended learning experience.
Collaborate with learning professionals, technology teams, and other stakeholders to move solutions from concept through implementation.
Identify opportunities to improve the use of learning technologies across the organization.
Partner with and support initiatives through tasks, projects, and assignments for learning and talent development programs.
Support learning and talent initiatives, programs, processes, and policies in accordance with organizational HR strategies and business outcomes.
Design, develop, and deliver learning and talent development programs to live audiences, in person and virtually; provide classroom instruction to employees, managers, and senior leaders as needed.
Monitor progress and evaluate the effectiveness of learning and talent development strategies.
Develop strategic relationships with internal and external partners and collaborate effectively.
Drive innovation by applying current trends, improving tools, and fostering a growth mindset.
Focus on customer needs and satisfaction in business decisions and customized customer solutions.
Assess and manage risks associated with business objectives and activities in support of PNC’s Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match, pension, and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law, depending on eligibility.
Between 15 and 25 vacation days each year depending on career level and years of service, subject to eligibility.
Incentive-eligible compensation based on company, business, and/or individual performance.