Learning Management System Administrator

Gavilan College•Gilroy Campus, CA

About The Position

Under the direction of the Director of Library, Learning Resources, and Distance Education, the Learning Management System (LMS) Administrator serves as the primary technical authority for Gavilan College’s learning management system. This full-time, classified position administers, configures, maintains, secures, and continuously improves the LMS environment supporting online, hybrid, and web-enhanced instruction. The role helps ensure that the digital learning environment is available, accessible, compliant, and responsive to the needs of students and faculty. The administrator manages platform operations, integrations, user and course data, and vendor relationships; supports FERPA and student-data privacy compliance; and evaluates accessibility and security of LMS tools. The role works collaboratively with faculty, instructional designers, Information Technology, and other campus partners to resolve technical issues, support users, and introduce improvements and new features. It also provides training and resources, contributes to institutional planning, and may provide extended-hours support during critical periods or system events.

Requirements

Knowledge of LMS platform architecture, administration, role configuration, and system maintenance workflows.
Knowledge of LTI standards, API integration patterns, SIS data structures, import/export processes, and enrollment automation.
Knowledge of web accessibility testing, assistive technology compatibility, and VPAT evaluation.
Knowledge of FERPA, SOPIPA, CCPA/CPRA, and related California Education Code provisions.
Ability to prioritize, plan, and manage multiple projects and support requests independently in a fast-paced environment.
Demonstrated methodical, evidence-based problem-solving skills for diagnosing complex technical issues.
Ability to work independently with minimal supervision and collaboratively as part of a team.
Commitment to continuous professional development and self-directed learning.
Strong interpersonal skills and cultural competency, with patience and equity-mindedness in serving a diverse community college population.
Ability to interpret and apply laws, regulations, policies, and procedures accurately and consistently.
Valid California driver's license and satisfactory driving record.
Bachelor’s degree in information technology, computer science, instructional technology, or a closely related field, or an equivalent combination of education and directly related experience.
At least two years of hands-on experience administering an LMS in a higher education, K-12, or comparable institutional environment.

Responsibilities

Administer and maintain the institutional LMS, including configuration, platform governance, system health monitoring, upgrades, patches, user roles, authentication, and account workflows.
Maintain technical documentation, conduct system and account audits, manage LMS infrastructure matters, and serve as the primary liaison with the LMS vendor.
Evaluate, vet, install, configure, monitor, and retire third-party LTI tools; maintain integration records and conduct annual reviews.
Configure LTI 1.3/LTI Advantage implementations, including deep linking, NRPS, and AGS.
Ensure LMS configurations, data workflows, API connections, and integrations comply with FERPA and applicable California student privacy laws.
Maintain vendor privacy and data-processing records, advise users on privacy obligations, support responses to records requests and privacy incidents, and provide compliance awareness materials and training.
Assess LMS interfaces, course templates, tools, and digital content for Section 508 and WCAG 2.1 Level AA accessibility; document issues and coordinate remediation.
Evaluate accessibility documentation and collaborate with the Accessible Education Center, faculty, and IT to address barriers and promote accessible course content.
Administer student enrollment synchronization, course shells, cross-listing, section merging, course access, user roles, and concluded-course archives.
Troubleshoot SIS-to-LMS synchronization, enrollment, account, and grade passback issues with IT, Admissions and Records, and other college staff.
Support faculty, students, and staff through phone, email, ticketing, and in-person channels; diagnose and resolve LMS and integration problems.
Maintain support documentation and knowledge-base resources, track tickets, identify recurring issues, and communicate known issues, maintenance, and workarounds.
Provide on-call or extended-hours support during critical periods and system events as operationally required.
Plan and roll out LMS features, tools, and updates; coordinate stakeholder communications, faculty training, and post-launch feedback.
Design and deliver workshops, webinars, one-on-one sessions, and self-paced training resources for faculty and staff.
Evaluate emerging educational technologies, conduct needs assessments, and make evidence-based recommendations.
Represent Distance Education on institutional committees as assigned and contribute to program reviews, technology planning, effectiveness reporting, upgrades, migrations, and implementations.
Perform related duties and responsibilities as assigned.