IT Learning Management System Trainer

City of Philadelphia • Philadelphia, PA

1d

About The Position

The IT Trainer supports the Office of Innovation & Technology (OIT) by developing employees’ technical skills and knowledge to advance innovation, efficiency, and the City’s strategic priorities. The role combines IT expertise and instructional design to create and deliver engaging training, foster continuous learning, and help OIT employees apply current technologies and best practices.

The trainer develops learning materials for a range of IT topics and skill levels; delivers workshops, seminars, and other training; identifies learning needs with OIT leaders; and evaluates programs using feedback, assessments, and performance measures. The role also provides coaching and mentoring, maintains training records, updates materials to reflect changing technologies and organizational needs, and collaborates with other departments on cross-functional learning.

The position is with the City of Philadelphia’s Office of Innovation & Technology. The successful candidate must become a City of Philadelphia resident within six months of hire. Salary cannot exceed $84,460. Applicants must submit a resume and cover letter; applications without a cover letter will not be considered.

Requirements

• Bachelor’s degree in information technology, education, or a related field.
• Proven experience as an IT professional, such as in system administration, software development, or network management.
• Previous experience in instructional design or training delivery, preferably in an IT environment.
• Strong understanding of IT concepts, tools, technologies, and best practices, including areas such as software development, IT infrastructure, and cybersecurity.
• Excellent presentation, communication, and interpersonal skills.
• Ability to adapt training approaches to different learning preferences and participant needs.
• Familiarity with instructional design methodologies and adult learning principles.
• Ability to manage multiple priorities in a fast-paced environment and adapt to changing requirements.
• Ability to design assessments and evaluate training effectiveness through data analysis.
• Ability to learn new technologies and software applications quickly.
• Strong relationship-building skills and capacity to analyze complex information and provide clear, actionable insights.
• Must become a City of Philadelphia resident within six months of hire.
• Applicants must submit a resume and cover letter; applications without a cover letter will not be considered.

Nice To Haves

• Familiarity with Learning Management Systems (LMS) and e-learning tools.
• Knowledge of virtual training platforms.

Responsibilities

• Design and develop training materials, including presentations, manuals, and hands-on exercises, tailored to IT topics and varying skill levels.
• Facilitate engaging training sessions, workshops, and seminars for learners with diverse learning styles.
• Work with OIT leaders to identify skills gaps and training needs, using assessments and feedback to inform program development.
• Monitor and evaluate training effectiveness using participant feedback, assessments, and performance metrics, and adjust programs as needed.
• Provide ongoing support, one-on-one coaching, and mentoring to help employees apply new skills and best practices in their work.
• Review and update training materials and methodologies to reflect emerging technologies, industry standards, and organizational changes.
• Maintain training activity and participant-progress records, and report training outcomes and recommendations to management.
• Collaborate with other departments to expand cross-functional training and promote understanding of IT’s role in the organization.

Benefits

• Public Service Loan Forgiveness Program qualified employer.
• Tuition discount program for City employees, and sometimes spouses and dependents, through partnerships with area colleges and universities.
• Comprehensive health coverage for employees and eligible dependents.
• Wellness program eligibility for a discounted medical plan.
• Paid vacation, sick leave, and holidays.
• Generous retirement savings options.

What This Job Offers

• Job Type: Full-time