Learning Management System (LMS) Manager

Crawford•Atlanta, GA

1d•Hybrid

About The Position

The Learning Management System (LMS) Manager is Crawford’s global owner and subject matter expert for its learning technology ecosystem. The role oversees LMS governance, administration, optimization, and continuous improvement to support employee development, onboarding, compliance training, continuing education, professional certifications, leadership programs, and technical claims training across the organization. Working with HR, Compliance, Claims Operations, IT, business leaders, and external vendors, the LMS Manager delivers a secure, scalable, engaging learning experience. The position combines strategic ownership with hands-on system management, including platform configuration, integrations and data quality, analytics, testing and release management, vendor and stakeholder relationships, user support, and ongoing improvement. The role supports global business and talent development objectives.

Requirements

Bachelor’s degree in learning and development, educational technology, human resources, information systems, business administration, or a related field, or an equivalent combination of education and relevant experience.
Five or more years of progressive experience in learning systems, learning technology, LMS administration, or digital learning operations, including at least three years with primary responsibility for an enterprise LMS.
Experience supporting a global or multi-region employee population within a large, matrixed organization.
Experience managing LMS configuration, testing, releases, integrations, data feeds, reporting, and vendor relationships.
Experience administering compliance training, certifications, licensing, or continuing education programs in a regulated environment.
Experience leading projects and influencing cross-functional stakeholders without direct authority.
Ability to collaborate across global time zones and occasionally participate in meetings outside standard local business hours.
Must complete continuing education requirements outlined by Crawford Educational Services, where applicable.
Skills in LMS administration and configuration, global LMS governance, learning operations and technology strategy, learning data governance, analytics and reporting, compliance training, certification and continuing education management, systems integration requirements, user acceptance testing, release and change management, vendor and project management, process improvement, stakeholder management, technical troubleshooting, data analysis, executive communication, technical documentation, and customer service.
Demonstrated global mindset and cultural awareness, strategic thinking with strong execution discipline, customer focus and service orientation, accountability and sound judgment, collaboration and influence, curiosity and continuous improvement, attention to detail and data integrity, and adaptability in a changing technology environment.

Nice To Haves

Experience in insurance, claims services, risk management, financial services, or another regulated industry.
Experience with Oracle Learning Cloud and Oracle HCM; experience with comparable enterprise platforms may be considered.
Professional certifications such as CPTD, PMP, SHRM-CP/SHRM-SCP, Oracle Learning Cloud, or another enterprise LMS credential.
Working knowledge of APIs, single sign-on (SSO), HR data feeds, and learning content integrations.
Experience with enterprise LMS and HCM platforms; learning content standards and formats such as SCORM, xAPI, and AICC; Microsoft 365; advanced Excel; reporting and visualization tools such as Power BI; ticketing or case-management tools; and collaboration and documentation platforms.

Responsibilities

Own the global LMS roadmap, governance model, operating standards, and continuous improvement priorities; translate enterprise and regional learning needs into scalable system solutions.
Work with IT and business partners to establish or maintain standards for system administration, security, data, content, naming conventions, and reporting; evaluate platform capabilities and recommend enhancements.
Oversee LMS configuration, user access, roles, organizational structures, audiences, assignments, curricula, learning paths, certifications, notifications, and workflows.
Establish quality controls for course setup, catalog structure, version management, and course retirements; support global learning campaigns and recurring compliance assignments.
Partner with IT and vendors to manage HR data integration, release management, single sign-on, content-provider, skills, reporting, and other learning ecosystem integrations.
Monitor data feeds, resolve exceptions, and lead testing and validation for upgrades, releases, configuration changes, and enhancements; maintain business requirements, test scripts, and release documentation.
Develop and maintain operational and executive reporting on completion, compliance, utilization, certifications, learner activity, content performance, and service delivery.
Validate learning data, identify trends, provide actionable insights, maintain audit-ready records, and support regulatory, client, and internal audit requests.
Partner with Compliance and business owners to administer mandatory training, professional certifications, adjuster licensing, and continuing education requirements, including jurisdictional DOI requirements.
Establish controls for training due dates, expirations, equivalencies, exemptions, retraining, and evidence retention.
Manage day-to-day LMS vendor relationships and coordinate with internal training partners, content providers, and technology partners; monitor service levels, issue resolution, enhancements, and contract deliverables.
Facilitate prioritization with global stakeholders and communicate system changes, risks, dependencies, and decisions.
Lead the LMS support model, guide the LMS Specialist on support issues, and escalate matters requiring technical support.
Create knowledge bases, an administrator community, escalation processes, job aids, administrator standards, and training for the global LMS support community.
Analyze support trends and implement root-cause improvements to reduce friction and strengthen adoption.
Uphold the Crawford Code of Conduct and perform other related duties or projects as assigned.