Manager, Learning Operations & LMS

Pursuit Collection•Denver, CO

1d•$160,000 - $190,000•Onsite

About The Position

The Manager, Learning Operations & LMS is a critical member of Pursuit’s Organizational Development team, with primary responsibility for building, customizing, scaling, and maintaining Workday Learning as an enterprise-wide learning management system. The role supports learning delivery, management, tracking, records, reporting, content governance, user support, and stakeholder needs across a distributed organization and complex seasonal workforce. As capacity allows, the role also supports the development of practical, relevant, and memorable learning experiences. This includes creating eLearning modules, videos, assessments, job aids, and other resources; applying accessibility and inclusive-design principles; using AI-assisted authoring capabilities thoughtfully; and maintaining content quality, accuracy, and governance. The role also shares responsibility with the small Organizational Development team for coordinating the logistics of learning experiences. This Denver-based role offers an annual salary range of $160,000 to $190,000, depending on experience, qualifications, and internal equity, and is eligible for a 10% short-term incentive bonus target. The position includes a comprehensive benefits package.

Requirements

Bachelor’s degree in learning and development, organizational development, communications, or a related field, or an equivalent combination of education and relevant experience.
Ten or more years of progressive experience in learning operations, LMS administration, training, HR technology, or a related field, including enterprise platform ownership.
Experience implementing, stabilizing, or significantly improving an LMS in a distributed organization.
Strong knowledge of automated assignments, audiences, learning records, reporting, security, testing, SCORM, and governance.
Ability to translate HCM data, regulatory requirements, and operating needs into maintainable learning processes.
Experience with compliance learning, historical records, credentials, equivalencies, expiration rules, and audit evidence.
Content development capability across digital, instructor-led, virtual, and performance-support formats.
Ability to balance strategy with detailed hands-on execution across locations, countries, and seasonal operating cycles.
Professional experience developing learning for frontline team members and leaders in a hospitality, travel, tourism, retail, food and beverage, attractions, or other multi-site, guest-facing operational environment.
Experience supporting seasonal, geographically dispersed, multilingual, or multi-site workforces.

Nice To Haves

Experience using Workday Learning.

Responsibilities

Own the building, customization, scaling, and ongoing maintenance of Workday Learning.
Inventory existing content, systems, records, and owners to support transition to the LMS.
Create and maintain a regulatory and compliance training matrix and documented processes for learning requests, regulatory updates, content revisions, and retirement decisions.
Review the impacts of content updates and coordinate response plans with stakeholders.
Receive, load, configure, and validate learning content.
Define learner audiences and create, activate, and maintain learning assignments that account for seasonal workforce needs.
Build, test, deploy, and maintain multi-step program pathways, including prerequisites, sequencing, due dates, retraining, and equivalencies.
Review and transfer prior completion records to reduce duplicate training and maintain accurate completion data.
Develop processes for documenting external learning, certifications, and practical qualifications.
Establish and maintain reporting methodology, share learning insights, and provide platform solutions to measure learning outcomes.
Develop and execute launch communications and communications about system updates and impacts.
Create, deliver, and maintain end-user learning resources; create and manage user accounts, permissions, and roles; and respond to helpdesk tickets and inquiries.
Provide enhanced support for individuals with elevated security levels.
Advise stakeholders on planned deployments in the context of the broader learning ecosystem and training calendar, flagging potential challenges or conflicts.
Build relationships across Operations, People, Legal, Safety, Technology, and other support functions.
Prioritize concurrent projects and collaborate with L&D colleagues and stakeholders on implementation plans, supporting resources, and launches.
Partner with an Instructional Designer to develop learning experiences and establish processes and metrics for measuring, tracking, and communicating learning effectiveness.
Develop eLearning modules, videos, assessments, job aids, and other resources that support learning objectives.
Use AI-assisted authoring, narration, image, video, and editing capabilities thoughtfully while maintaining accuracy, brand standards, accessibility, and an authentic Pursuit experience.
Apply accessibility and inclusive-design principles for a diverse team member population.
Publish, test, troubleshoot, and maintain content using applicable standards, including SCORM 1.2, SCORM 2004, xAPI, and HTML5.
Maintain editable source files, version history, review documentation, naming conventions, and other content-governance practices.
Maintain and update learning content as operating practices, systems, policies, and business needs evolve.
Share learning-experience logistics with other Organizational Development team members as needed.