Learning Management System (LMS) Manager

Crawford & Company•Atlanta, GA

2d•$70,523 - $128,947•Hybrid

About The Position

The Learning Management System (LMS) Manager serves as the global owner and subject matter expert for Crawford’s learning technology ecosystem. The role oversees the governance, administration, optimization, and continuous improvement of the LMS to support employee development, onboarding, compliance training, continuing education, professional certifications, leadership programs, and technical claims training across the organization. Working closely with HR, Compliance, Claims Operations, IT, business leaders, and external vendors, the manager delivers a secure, scalable, and engaging learning experience. The position combines strategic leadership with hands-on system management to ensure the learning platform supports global business and talent development objectives.

Requirements

Bachelor’s degree in learning and development, educational technology, human resources, information systems, business administration, or a related field, or an equivalent combination of education and relevant experience.
Five or more years of progressive experience in learning systems, learning technology, LMS administration, or digital learning operations, including at least three years with primary responsibility for an enterprise LMS.
Experience supporting a global or multi-region employee population within a large, matrixed organization.
Experience managing LMS configuration, testing, releases, integrations, data feeds, reporting, and vendor relationships.
Experience administering compliance training, certifications, licensing, or continuing education programs in a regulated environment.
Experience leading projects and influencing cross-functional stakeholders without direct authority.
Skills in LMS administration and configuration, global LMS governance, learning operations, learning technology strategy, learning data governance, learning analytics and reporting, compliance training administration, certification and continuing education management, systems integration requirements, user acceptance testing, release and change management, vendor management, project management, process improvement, stakeholder management, technical troubleshooting, data analysis, executive communication, technical documentation, and customer service.
Demonstrated global mindset and cultural awareness; strategic thinking with strong execution discipline; customer focus and service orientation; accountability and sound judgment; collaboration and influence; curiosity and continuous improvement; attention to detail and data integrity; and adaptability in a changing technology environment.
Ability to collaborate across global time zones and occasionally participate in meetings outside standard local business hours.
Must complete continuing education requirements as outlined by Crawford Educational Services, where applicable.
Familiarity with enterprise LMS and HCM platforms; learning content standards and formats such as SCORM, xAPI, and AICC; Microsoft 365; advanced Excel; reporting and visualization tools such as Power BI; ticketing or case-management tools; and collaboration and documentation platforms.

Nice To Haves

Experience in insurance, claims services, risk management, financial services, or another regulated industry.
Experience with Oracle Learning Cloud and Oracle HCM; experience with comparable enterprise platforms may be considered.
Professional certifications such as CPTD, PMP, SHRM-CP/SHRM-SCP, Oracle Learning Cloud, or another enterprise LMS credential.
Working knowledge of APIs, SSO, HR data feeds, and learning content integrations.
Limited business travel may be required.

Responsibilities

Own the global LMS roadmap, governance model, operating standards, and continuous improvement priorities; translate enterprise and regional learning needs into scalable system solutions.
Work with IT and the business to establish or maintain standards for administration, security, data, content, naming conventions, and reporting; evaluate platform capabilities and recommend enhancements aligned with business value.
Oversee system configuration, user access, roles, organizational structures, audiences, assignments, curricula, learning paths, certifications, notifications, and workflows.
Establish quality controls for course setup, catalog structure, version management, and retirements; support global learning campaigns and recurring compliance assignments accurately and on time.
Partner with IT and vendors to manage HR data integration, release management, single sign-on, content provider, skills, reporting, and other learning ecosystem integrations.
Monitor data feeds and resolve exceptions; lead testing and validation for upgrades, releases, configuration changes, and enhancements; maintain business requirements, test scripts, and release documentation.
Develop and maintain operational and executive reporting for completion, compliance, utilization, certifications, learner activity, content performance, and service delivery; validate data, identify trends, and provide actionable insights.
Maintain audit-ready learning records and support regulatory, client, and internal audit requests.
Partner with Compliance and business owners to administer mandatory training, professional certification, adjuster licensing, and continuing education requirements; support jurisdictional DOI requirements and controls for due dates, expirations, equivalencies, exemptions, retraining, and evidence retention.
Manage day-to-day LMS vendor relationships, monitor service levels, issue resolution, enhancements, and contract deliverables, facilitate prioritization with global stakeholders, and communicate system changes, risks, dependencies, and decisions.
Lead the LMS support model and guide the LMS Specialist on support issues, escalating issues requiring technical support; create a knowledge base, administrator community, escalation process, job aids, administrator standards, and training.
Analyze support trends and implement root-cause improvements that reduce friction and strengthen adoption.
Uphold the Crawford Code of Conduct and perform other related duties or projects as assigned.

Benefits

Competitive base pay.
Bonus/incentive pay and other performance-based rewards, if applicable.
Medical, dental, and vision plans.
Prescription drugs.
HSA, HRA, and FSA accounts.
Paid holidays, vacation, and sick leave.
401(k) retirement plan.
Tuition assistance.
Paid parental leave.
Supplemental health benefits.
Enhanced mental health support.
Virtual physical therapy.
Caregiving services.
Life Assistance Program.
Training programs that promote continuous learning and career progression while enhancing job performance.
Sustainability programs that give back to the communities in which employees live and work.