LMS System Administrator

Sumitomo Mitsui Banking Corporation•Charlotte, NC

11d•Hybrid

About The Position

SMBC Group is seeking an LMS System Administrator to serve as the functional product owner and subject matter expert for SAP SuccessFactors Learning Management System (LMS) and related learning technology solutions. The role leads platform strategy, optimization, governance, and operations in support of business objectives, regulatory requirements, and employee development initiatives. The position oversees system enhancements, releases, reporting, integrations, data governance, and user experience, while supporting operational excellence, risk mitigation, and compliance with organizational standards. The LMS System Administrator partners with HR, Compliance, Risk, Technology, vendors, and business leaders to deliver scalable solutions and continuous improvement. The role also contributes as the SAP LMS subject matter expert to a global project, engaging senior stakeholders to help shape decisions, align priorities, and support delivery. Reporting to the LMS Director, this role provides leadership, coaching, and oversight, fostering accountability, professional growth, knowledge sharing, and high-quality service delivery. SMBC employees work within a hybrid workforce model, with work performed from home and an SMBC office; employees must live within a reasonable commuting distance of their office. Specific hybrid schedules are discussed during the interview process, and hybrid work may not be available for certain roles.

Requirements

At least 5 years of experience supporting a cloud-based learning platform such as SAP SuccessFactors Learning, Cornerstone, Workday Learning, or a comparable enterprise solution.
Experience serving as a functional system owner, product owner, lead administrator, or technology specialist for enterprise learning solutions.
Demonstrated success leading HR technology initiatives in complex, matrixed environments, influencing stakeholders, and driving business outcomes.
Experience providing work direction, mentoring, coaching, or leadership to HRIS, HR technology, or systems professionals.
Strong understanding of system configuration, release management, testing, reporting, integrations, production support, and vendor relationship management.
Knowledge of data integrity, compliance reporting, audit readiness, operational risk management, regulatory requirements, and related controls.
Experience developing and using dashboards, reporting solutions, and analytics to monitor system performance, compliance metrics, adoption trends, service levels, and key risk indicators.
Strong analytical, problem-solving, project coordination, communication, and stakeholder management skills.
Ability to manage multiple priorities in a fast-paced environment while maintaining accuracy, accountability, and customer focus.

Nice To Haves

Bachelor’s degree in Human Resources, Information Systems, Business Administration, Learning Technologies, or a related discipline, or an equivalent combination of education and experience.
SAP SuccessFactors Learning certification, accreditation, formal training, and/or significant hands-on expertise.
Experience configuring and supporting SAP SuccessFactors Learning, including security, reporting, learning assignments, compliance programs, and system administration.
Experience with SuccessFactors Report Center, Story Reports, People Analytics, SAP Analytics Cloud, Power BI, Tableau, or similar business intelligence platforms.
Knowledge of learning content standards and integrations, including SCORM, AICC, Open Content Network, virtual learning platforms, and third-party content providers.
Experience supporting training compliance programs within highly regulated industries such as financial services, banking, healthcare, insurance, or other regulated environments.
Experience with HRIS integrations, user provisioning, SSO, role-based security, and data governance practices.
Familiarity with ITIL, Agile delivery methodologies, service management practices, project governance, and change-control processes.

Responsibilities

Own the SAP SuccessFactors LMS product roadmap, backlog, and framework, aligning them with business priorities, regulatory requirements, and enterprise technology strategy.
Advise on learning technology strategy, platform capabilities, compliance requirements, and industry best practices.
Serve as the SAP LMS subject matter expert on a global project, engaging global stakeholders, providing guidance, aligning priorities, and supporting delivery.
Build partnerships with senior leaders, HR stakeholders, Compliance, Risk, Audit, Technology teams, and external vendors.
Influence decisions across matrixed teams, manage competing priorities, and foster accountability.
Lead planning and execution of enhancements, releases, integrations, and process improvements while balancing stakeholder needs, operational stability, and risk.
Oversee platform administration, security, reporting, compliance monitoring, data management, and issue resolution.
Drive automation, process optimization, and data quality improvements to enhance user experience and reduce operational risk.
Establish and maintain operational controls, testing standards, change management processes, and quality assurance practices that support system integrity and audit readiness.
Partner with Risk, Compliance, and Audit teams to maintain documentation, evidence, controls, and reporting for internal and external audit requirements.
Direct and prioritize team resources, supporting effective workload management and departmental goals.
Coach, mentor, and develop team members through performance feedback, development planning, and ongoing support.
Promote continuous improvement, innovation, operational excellence, and risk awareness.
Communicate recommendations, metrics, risks, and strategic updates to technical and non-technical audiences.