Instructional Technology Specialist & LMS Administrator
About The Position
Golden Gate University is hiring an Instructional Technology Specialist & LMS Administrator to help faculty use instructional technologies confidently and effectively, both within Brightspace and independently. The role provides responsive troubleshooting, training, course implementation support, and hands-on pilots of promising tools. Approximately 70% of the position focuses on instructional technology and faculty support, while approximately 30% focuses on LMS administration. The position is a visible, approachable partner to faculty: responding to everyday questions, helping test learning activities, and guiding technology changes from trial to practical use. The specialist coordinates with instructional designers, IT, and vendors, documents findings and processes, and balances immediate support needs with dependable LMS operations. The role is remote within the U.S., follows Pacific Time working hours, and reports to the Director of Learning Design, Assessment, and Emerging Technology. The salary range is $65,000–$75,000 annually; placement depends on relevant experience, demonstrated skills, work quality, and alignment with responsibilities.
Requirements
- At least three years of professional experience in instructional technology, LMS support or administration, or educator technology training.
- A bachelor’s degree in a related field or equivalent experience.
- Experience directly supporting and training educators, with clear, patient communication and reliable follow-through.
- Ability to troubleshoot LMS issues independently and support course builds, updates, and checklist-based quality assurance.
- Working knowledge of accessibility, student-data privacy, and responsible use of generative AI in education.
- Strong documentation, organization, and service orientation, with the ability to coordinate escalations across teams and vendors.
Nice To Haves
- Hands-on Brightspace experience; this is strongly preferred.
- Brightspace administrator or instructor certification.
- Experience with integrations, SIS synchronization, Edvisor.ai, or comparable tools.
- Higher education experience supporting faculty through LMS migrations, online-teaching transitions, course changes, or adoption of new instructional technologies.
- Experience piloting and evaluating standalone or LMS-integrated tools with faculty, including assessment of accessibility, usability, and instructional fit.
- Experience developing faculty training resources, guides, videos, or professional development.
- Higher education teaching experience.
- Experience supporting adult learners or online programs.
- Experience working with SharePoint or surveys.
- Professional proficiency in written Spanish.
Responsibilities
- Lead faculty office hours and the support inbox, assist instructors with their courses, and resolve instructional technology issues.
- Help faculty select, implement, test, and troubleshoot learning technologies used within Brightspace or independently.
- Orient and train faculty; create guides and videos; and maintain the Faculty Success Hub and eLearning SharePoint content.
- Prepare and update course shells and instructional components, coordinate faculty materials, support Edvisor.ai, and address vendor issues.
- Pilot emerging tools in sandboxes, standalone environments, or faculty test groups; document findings and adoption recommendations.
- Conduct course-launch and accessibility checks, support responsible AI use and surveys, and follow up on faculty needs.
- Manage Brightspace settings, roles, permissions, course offerings, enrollments, course copies, and term rollovers.
- Troubleshoot system access, SIS synchronization, and approved integrations; coordinate escalations with IT and vendors.
- Test LMS updates, document changes, and communicate impacts to faculty and the team.
- Prepare usage and support reports while protecting student information and following university policies.
- Collaborate with faculty and design colleagues on courses, instructional tools, launches, accessibility, and documentation.
- Provide one-off faculty support, including activity testing and assistance with instructional or program challenges.
- Contribute to parallel program development, reusable resources, process improvements, and other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
