Instructional Technology Specialist & LMS Administrator (47035)
About The Position
The Instructional Technology Specialist & LMS Administrator helps Golden Gate University faculty use instructional technologies confidently and effectively, whether tools operate within Brightspace or independently. The role provides responsive troubleshooting, training, course implementation support, and hands-on pilots of promising tools. Approximately 70% of the position focuses on instructional technology and faculty support, and 30% focuses on LMS administration. The position is a visible, approachable partner to faculty, responding to everyday questions, helping test learning activities, and guiding technology changes from trial to practical use. The specialist coordinates with instructional designers, IT, and vendors, documents effective practices, and balances immediate support needs with reliable LMS operations. The role manages Brightspace settings and operations, supports course launches and accessibility checks, tests LMS updates, and prepares usage and support reports while protecting student information and following university policies. This is a full-time remote position in the United States, with Pacific Time working hours. The annual salary range is $65,000–$75,000; placement within the range depends on relevant experience, demonstrated skills, work quality, and alignment with the responsibilities.
Requirements
- At least three years of professional experience in instructional technology, LMS support or administration, or educator technology training.
- Bachelor’s degree in a related field or equivalent experience.
- Experience directly supporting and training educators, with clear, patient communication and reliable follow-through.
- Ability to troubleshoot LMS issues independently and support course builds, updates, and checklist-based quality assurance.
- Working knowledge of accessibility, student-data privacy, and responsible use of generative AI in education.
- Strong documentation, organization, and service orientation.
- Ability to coordinate escalations across teams and vendors.
Nice To Haves
- Hands-on Brightspace experience is strongly preferred.
- Brightspace administrator or instructor certification.
- Experience with integrations, SIS synchronization, Edvisor.ai, or comparable tools.
- Higher education experience supporting faculty through LMS migrations, online-teaching transitions, course changes, or adoption of new instructional technologies.
- Experience piloting and evaluating standalone or LMS-integrated tools with faculty, including accessibility, usability, and instructional fit.
- Experience developing faculty training resources, guides, videos, or professional development.
- Higher education teaching experience.
- Experience supporting adult learners or online programs.
- Experience working with SharePoint or surveys.
- Professional proficiency in written Spanish.
Responsibilities
- Lead faculty office hours and the support inbox, helping instructors use their courses and resolve instructional technology issues.
- Help faculty select, implement, test, and troubleshoot learning technologies used within Brightspace or independently.
- Orient and train faculty; create guides and videos; maintain the Faculty Success Hub and eLearning SharePoint content.
- Prepare and update course shells and instructional components; coordinate faculty materials, Edvisor.ai support, and vendor issues.
- Pilot emerging tools in sandboxes, standalone environments, or faculty test groups; document findings and adoption recommendations.
- Conduct course launch and accessibility checks; support responsible AI use, surveys, and follow-up on faculty needs.
- Manage Brightspace settings, roles, permissions, course offerings, enrollments, course copies, and term rollovers.
- Troubleshoot system access, SIS synchronization, and approved integrations; coordinate escalations with IT and vendors.
- Test LMS updates, document changes, and communicate impacts to faculty and the team.
- Prepare usage and support reports while protecting student information and following university policies.
- Collaborate with faculty and design colleagues on courses, instructional tools, launches, accessibility, and documentation.
- Provide one-off faculty support, including activity testing and assistance with instructional or program challenges.
- Contribute to parallel program development, reusable resources, process improvements, and other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
