Instructional Technology Specialist

Southern Utah University • Cedar City, UT

1d

About The Position

The Instructional Technology Specialist reports to the Assistant Provost for Faculty Affairs and supports the Division of Academic Affairs with the Canvas Learning Management System (LMS). The role assists faculty, staff, and students with Canvas operations, maintains training resources and educational technology equipment for the Center for Teaching Innovation, and helps research learning management technologies. The position is contingent on funding and appointment is contingent upon successfully passing a background check.

Requirements

• Bachelor’s degree, preferably in technology, education, or a related field, or four years of relevant experience.
• Strong customer service skills by phone, email, and in person with faculty, staff, students, and the public.
• Self-motivation and ability to work with little supervision and as part of a team.
• Ability to work cooperatively and professionally with faculty, staff, the CTI team, students, and the public on special projects.
• Ability to prioritize and handle multiple simultaneous tasks or issues.
• Knowledge of or ability and willingness to learn computer programs and platforms such as Adobe Suite, Microsoft Office Suite, Google Applications, Kaltura, HTML, and video conferencing software.
• Knowledge of an educational learning management system, preferably Canvas.

Nice To Haves

• Customer service experience.
• Experience providing technical support in a professional workplace setting.
• Experience providing training to colleagues.
• Higher education work experience.
• Experience with Adobe Suite, Microsoft Office Suite, Google Applications, Kaltura, HTML, video conferencing software, or Canvas.

Responsibilities

• Assist faculty, staff, and students with day-to-day Canvas functions, including troubleshooting issues, processing requests, and answering operational questions by email, phone, and in person.
• Assist the LMS Administrator with supervising help desk duties and ensuring required tasks are completed.
• Update and maintain Canvas and related-technology training resources, including student and faculty/staff orientations.
• Mentor Help Desk Support Student Workers.
• Assist with initial research of new technologies related to learning management systems.
• Participate in professional development.
• Maintain educational technology equipment for the Center for Teaching Innovation.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time