AV Instructional Technology Manager
About The Position
The AV Instructional Technology Manager oversees the operation, design, and strategic development of audiovisual systems across instructional classrooms, event spaces, and Board of Visitors (BOV) meeting environments. This role ensures high-quality AV service delivery, manages vendor relationships and collaborates with the ITS Business Manager to maintain budget compliance and service procurement. The manager leads a team of AV technicians and is responsible for maintaining a 95% uptime SLA across all instructional spaces. This position supports Virginia State University’s mission by: · Delivering reliable AV infrastructure for teaching and learning. · Designing AV systems for new academic buildings aligned with instructional best practices. · Managing AV vendor contracts and service hours for break-fix support. · Collaborating with ITS leadership to ensure strategic procurement and budget alignment. · Providing performance metrics that support SLA adherence and continuous improvement. · Delivering reliable AV guidance for event spaces and conference rooms.
Requirements
- Bachelor's degree in information technology, Audiovisual Engineering, Educational Technology, Computer Science, Media Technology, or a related field.
- Expertise in AV Systems, instructional Technology, and event support.
- Strong vendor negotiation and contract management skills.
- Ability to lead and develop technical staff.
- Familiarity with higher education learning environments.
- Data – drive mindset with experience in SLA tracking, metrics and KPI deliverables and reports.
Nice To Haves
- Minimum 5 years of experience in AV operations, preferably in higher education.
- Experience managing AV teams and vendors
- Certifications in AV technologies (e.g., CTs, Crestron, Extron) preferred.
Responsibilities
- Oversees the operation, design, and strategic development of audiovisual systems across instructional classrooms, event spaces, and Board of Visitors (BOV) meeting environments.
- Ensures high-quality AV service delivery.
- Manages vendor relationships.
- Collaborates with the ITS Business Manager to maintain budget compliance and service procurement.
- Leads a team of AV technicians.
- Maintains a 95% uptime SLA across all instructional spaces.
- Delivers reliable AV infrastructure for teaching and learning.
- Designs AV systems for new academic buildings aligned with instructional best practices.
- Manages AV vendor contracts and service hours for break-fix support.
- Collaborates with ITS leadership to ensure strategic procurement and budget alignment.
- Provides performance metrics that support SLA adherence and continuous improvement.
- Delivers reliable AV guidance for event spaces and conference rooms.
Benefits
- Optional Retirement Plan (ORP) - Immediate vesting | Portable | Investment choice
- Virginia Retirement System (VRS) - Defined benefit pension | Lifetime monthly income
- 457 Deferred Compensation Plan (DCP)
- 403(b) (TIAA)
- Comprehensive medical & dental plans
- Employee Assistance Program
- Paid annual and sick leave
- Paid state and federal holidays
- Employer-paid life insurance
- Flexible Spending Accounts
- Public Service Loan Forgiveness eligibility
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What This Job Offers
Job Type
Full-time
Career Level
Manager
