IT Learning Management System Trainer

City of Philadelphia • Philadelphia, PA

3d • $84,460

About The Position

The IT Trainer supports the Office of Innovation & Technology (OIT) by developing employees’ technology skills and knowledge, advancing business processes, and helping the City deliver a future-ready, agile, digital experience. The role combines IT expertise and instructional design to create engaging training that supports innovation, efficiency, continuous learning, and alignment with industry trends and best practices.

The trainer develops materials for varied IT topics and skill levels, delivers sessions to diverse learners, identifies training needs with OIT leaders, and evaluates program effectiveness. The role also provides ongoing coaching and mentoring, maintains training records, updates materials as technologies and organizational needs evolve, and collaborates across departments to promote cross-functional learning.

Requirements

• Bachelor’s degree in information technology, education, or a related field.
• Proven experience as an IT professional, such as in system administration, software development, or network management.
• Previous experience in instructional design or training delivery, preferably in an IT environment.
• Strong understanding of IT concepts, tools, technologies, and best practices, including software development, IT infrastructure, and cybersecurity.
• Excellent presentation, communication, and interpersonal skills, including the ability to communicate clearly in writing and verbally to diverse audiences.
• Ability to adapt training styles to different learning preferences and evolving participant needs.
• Ability to manage multiple priorities in a fast-paced environment and adapt to changing requirements.
• Ability to collaborate with team members and stakeholders, identify training challenges, and develop practical solutions.
• Familiarity with instructional design methodologies and adult learning principles.
• Ability to design assessments and evaluate training effectiveness through data analysis.
• Ability to learn new technologies and software applications quickly.
• Strong relationship-building skills and the ability to create a positive learning environment.
• Ability to analyze complex information and provide clear, actionable insights.

Nice To Haves

• Familiarity with Learning Management Systems (LMS) and e-learning tools.

Responsibilities

• Design and develop training materials, including presentations, manuals, and hands-on exercises for different IT topics and skill levels.
• Facilitate engaging training sessions, workshops, and seminars that accommodate diverse learning styles and encourage participation.
• Work with OIT leaders to identify skills gaps and training needs, using assessments and feedback to inform program development.
• Evaluate training effectiveness through participant feedback, assessments, and performance metrics, and adjust programs as needed.
• Provide ongoing employee support, including one-on-one coaching and mentoring on applying new skills and best practices.
• Review and update training materials and methods to reflect emerging technologies, industry standards, and organizational changes.
• Maintain records of training activities and participant progress, and report training outcomes and recommendations to management.
• Collaborate with other departments to develop cross-functional training opportunities and promote understanding of IT’s role in the organization.

Benefits

• Public Service Loan Forgiveness Program qualified employer.
• 25% tuition discount program for City employees, and sometimes spouses and dependents, in partnership with area colleges and universities.
• Comprehensive health coverage for employees and eligible dependents.
• Wellness program eligibility for a discounted medical plan.
• Paid vacation, sick leave, and holidays.
• Generous retirement savings options.

What This Job Offers

• Job Type: Full-time