Learning Experience Designer

The job overview for this position is that it is a full-time Learning Experience Designer role focused on creating engaging multimedia learning content for Dialpad's customer education initiatives. The role involves designing and developing self-serve onboarding and product training courses and materials, utilizing skills in instructional design, video creation and editing, and LMS maintenance. The Learning Experience Designer will collaborate with cross-functional teams, gather requirements, create prototypes, and develop multimedia assets to educate and support Dialpad customers. The role also requires becoming an expert on Dialpad products and continuously improving learning experiences based on feedback and industry trends.

• Analyze learning needs and objectives to design effective and results-driven learning experiences
• Create engaging, interactive, and accessible multimedia and instructional learning content
• Apply adult learning principles and learning theories to design learner-centric and outcome-focused training solutions
• Integrate multimedia content, instructional materials, with LMS capabilities to create cohesive and engaging online learning experiences
• Incorporate various delivery methods such as e-learning, video, microlearning, and gamification in the learning experience design
• Continuously improve learning experiences based on feedback, evaluation data, and industry trends
• Collaborate with cross-functional teams to ensure seamless execution of learning initiatives and transform complex concepts into visually appealing and easily digestible learning materials
• Oversee the management and administration of the organization's Learning Management System (LMS)
• Maintain and update course content within the LMS, ensuring accuracy and relevance
• Monitor learner progress, generate reports, and analyze data to evaluate the effectiveness of learning experiences
• Troubleshoot technical issues related to the LMS and provide timely support to learners and stakeholders
• Become a subject matter expert on the products, staying updated on the latest features, updates, and enhancements
• Demonstrate a deep understanding of the products' capabilities, use cases, and competitive advantages
• Collaborate with product teams to provide insights on learner feedback and contribute to product improvement based on training outcomes
• Stay up-to-date with the latest trends and advancements in learning technologies, multimedia development, instructional design methodologies, and LMS administration
• Share knowledge and best practices with the team to foster a culture of continuous learning and improvement.

• Bachelor's or Master's degree in the field of Education, or a related field.
• 3+ years proven experience in building training, multimedia development/video creation & editing, instructional design, and LMS administration, preferably in a SaaS customer.

• Equity, balance, and belonging
• Collaborative culture that elevates teammates
• Competitive salaries and stock options
• Flexible time off
• Medical, dental, and vision plans
• Monthly stipend for cell phone bill, home internet bill, home office equipment, gym membership costs, and wellness events
• Yearly stipend for continued learning and education expenses
• Inclusive and authentic workplace
• Equal-opportunity employer