Data Analyst - Customer Experience

As a Customer Experience Data Analyst at Dialpad, you will be responsible for owning the advanced analytics roadmap to support the customer experience team. Your role will involve performing exploratory data analysis to understand the drivers of key performance indicators and creating predictive models in various scenarios. Additionally, you will collaborate with Retention Managers, Customer Support Managers, and Product Managers to make proactive suggestions for flow improvements, design experiments, and monitor impacts on existing KPIs. This position requires fluency with data and visualization skills.

Own the advanced analytics roadmap to support the business team

Make proactive suggestions on flow improvements based on the findings from running exploratory data analysis and experiments

Partner with Product Managers to design experiments and monitor the impacts on existing KPIs. You are also expected to suggest the creation of new KPIs as needed

• Fluent with data and visualization technologies
• +3 years of experience as Data Analyst
• Experience with descriptive and inferential statistics (i.e You are able to tell stories from data and perform statistical tests)
• Fluent in SQL (i.e able to join data from multiple sources to create a dataset that can then be assessed)

• Competitive salaries
• Stock options
• Inclusive and authentic workplace
• Equal-opportunity employer
• Community of inclusion
• Environment free from discrimination or harassment