Data Analyst - Customer Experience

As a Customer Experience Data Analyst at Dialpad, you will be responsible for owning the advanced analytics roadmap to support the customer experience team. Your role will involve performing exploratory data analysis to understand the drivers of key performance indicators and creating predictive models in various scenarios. You will also collaborate with Product Managers to design experiments and suggest improvements based on data findings. This position requires fluency in data and visualization technologies, at least 3 years of experience as a Data Analyst, and proficiency in SQL.

• Own the advanced analytics roadmap to support the business team
• Make proactive suggestions on flow improvements based on the findings from running exploratory data analysis and experiments
• Partner with Product Managers to design experiments and monitor the impacts on existing KPIs. You are also expected to suggest the creation of new KPIs as needed

• Fluent with data and visualization technologies
• +3 years of experience as Data Analyst
• Experience with descriptive and inferential statistics (i.e. able to tell stories from data and perform statistical tests)
• Fluent in SQL (i.e. able to join data from multiple sources to create a dataset that can then be assessed)

• Competitive salaries
• Stock options
• Inclusive and authentic workplace
• Community of inclusion
• Environment free from discrimination or harassment
• Collaborative environment
• Development encouraged
• Celebrating wins
• Equity, balance, and belonging
• Support for unique individuals
• Opportunity for growth and advancement
• Inclusive hiring practices