Learning Consultant, Workforce Development (Clinician Orientation & eStar) - Hybrid in Nashville, TN

Vanderbilt University Medical Center•Nashville, TN

10d•Hybrid

About The Position

The Learning Consultant demonstrates expertise across the learning and performance consulting lifecycle, including needs assessment, solution design, content development, facilitation, implementation, and evaluation. Serving as a trusted advisor to leaders and stakeholders, the consultant independently identifies and implements learning, performance, engagement, and organizational effectiveness solutions aligned with strategic business objectives. The role is responsible for New Clinician Orientation, measures its effectiveness, and continuously improves solutions based on learner feedback, organizational priorities, and performance outcomes. Working with Learning Specialists, Learning Experience Designers, subject matter experts, and business leaders, the consultant develops and curates engaging, effective, accessible learning experiences. The role facilitates instructor-led, virtual, and hybrid learning; evaluates effectiveness using qualitative and quantitative data; and recommends improvements. It also leads complex projects, may guide enterprise-wide initiatives and organizational change efforts, mentors colleagues, and serves as a resource for learning strategies, engagement initiatives, and organizational development. The role partners with stakeholders to assess business challenges and performance gaps, conducts needs assessments, and recommends learning or non-learning solutions. It designs and implements learning, performance support, engagement, and workforce development solutions; develops course materials and curated learning assets; and uses learning technologies, authoring tools, learning management systems, and virtual collaboration platforms. Solutions must meet accessibility, inclusion, quality, and compliance standards. Specialty focus areas may include classroom and virtual facilitation, learning evaluation and assessment, workforce engagement, cultural engagement, organizational effectiveness, or performance consulting. Additional duties may be assigned as needed. Onsite work is required every Monday for Main Campus Orientation and monthly for Clinical Orientation, with additional onsite requirements as business needs dictate. The position is based in Nashville, Tennessee, and is described as hybrid. A bachelor's degree and three years of relevant work experience are listed in the position qualifications.

Requirements

Bachelor's degree.
Three years of relevant work experience.
Advanced performance consulting skills, including assessing business needs, identifying root causes, influencing decisions, building stakeholder partnerships, and delivering measurable results.
Advanced learning needs analysis skills, including identifying performance gaps, defining outcomes, analyzing learner and environmental factors, and recommending appropriate solutions.
Advanced knowledge of adult learning principles, learner engagement, facilitation, and evidence-based instructional practices.
Advanced learning measurement and evaluation skills, including assessing effectiveness, behavior change, business impact, and stakeholder outcomes.
Advanced facilitation skills for instructor-led, virtual, and hybrid learning experiences.
Advanced project management skills, including managing concurrent projects, stakeholders, timelines, budgets, risks, and deliverables.
Intermediate to advanced change management skills, including stakeholder engagement, communication planning, learning strategies, adoption support, and measurement.
Intermediate to advanced proficiency with learning management systems, digital learning platforms, virtual collaboration tools, content curation resources, and learning authoring technologies.
Ability to communicate clearly in writing and verbally, including presenting to groups of varying sizes.
Excellent customer service and relationship-building skills, particularly when supporting new employees and helping learners navigate training programs.
Ability to collaborate with colleagues to deliver consistent learning experiences.
Ability to facilitate both in-person and virtual training sessions and confidently engage audiences.
Ability to manage multiple priorities and stay organized in a fast-paced environment.
Proficiency with Microsoft Office applications, including Outlook, PowerPoint, Excel, and Teams.

Nice To Haves

Experience facilitating training, onboarding, orientation, or educational programs for adult learners.
Experience using Workday or other learning management, HR, or enterprise systems.
Experience with eStar (Epic) or other healthcare technology platforms.
Healthcare industry experience; candidates from other industries with strong training, facilitation, customer service, or workforce development experience will also be considered.

Responsibilities

Facilitate learning for New Clinician Orientation.
Consult with customers and stakeholders to identify business needs and recommend appropriate solutions.
Conduct needs analyses, performance diagnostics, stakeholder interviews, data analysis, and environmental assessments to identify gaps, root causes, objectives, and success measures.
Gather content from subject matter experts and conduct research as needed.
Use analysis findings to create program content and solutions aligned with business objectives, learner needs, and adult learning principles.
Partner with Learning Specialists and Learning Experience Designers to develop effective learning experiences, including e-learning.
Develop or update basic e-learning deliverables as needed.
Develop instructor-led presentations, participant resources, facilitator guides, courseware, and curated learning assets.
Use learning technologies, authoring tools, learning management systems, and virtual collaboration platforms to develop, update, or curate learning resources and performance support tools.
Implement learning, performance support, engagement, and workforce development solutions using appropriate delivery methods.
Facilitate engaging instructor-led, virtual, hybrid, and engagement events.
Evaluate and report program effectiveness using qualitative and quantitative information, communicate outcomes, and recommend continuous improvements.
Manage multiple projects, timelines, stakeholders, risks, budgets, and deliverables while influencing outcomes without direct authority.
May lead enterprise-wide learning and engagement initiatives, support organizational change, mentor peers, and represent Learning and Organizational Development on cross-functional teams.
Focus on one or more specialty areas, including classroom and virtual facilitation, learning evaluation and assessment, workforce and cultural engagement, organizational effectiveness, or performance consulting.
Perform additional duties as assigned.