Workforce Development Consultant

UMass Memorial Health•Worcester, MA

17h•$77,459 - $139,422

About The Position

The Workforce Development Consultant serves as the organization’s subject matter expert on workforce pipelines, career pathways, and talent supply strategies. The role leads development of enterprise workforce solutions to address critical talent shortages, improve workforce sustainability, and support long-term workforce planning. The consultant advises operational, clinical, and executive leaders and builds external partnerships to expand talent pipelines and advance workforce objectives. The consultant develops partnerships and programs with internal and external stakeholders, including community organizations and educational institutions. They research hiring needs, design and manage workforce pathway programs, apply work-based learning and inclusion practices, and track and evaluate program outcomes. The role also supports outreach and participant placement, and works with the Director of Workforce Development and Planning to monitor and refine workforce plans and strategies. The position follows established departmental policies and procedures, attends required meetings and conferences, applies quality improvement and lean principles, complies with health, safety, and regulatory requirements, supports an inclusive and respectful environment, and maintains regular, reliable attendance. Other similar duties may be assigned.

Requirements

Bachelor’s degree in social services, health sciences, social justice, public health, community development, or equivalent relevant experience.
Four to six years of progressively responsible work related to human resources, social services, public health, and/or workforce development, including managerial or leadership experience.
Understanding of talent development and management principles and practices, including inclusive hiring, pipeline development, career planning, clinical ladders, career pathways, continuous improvement, and adult learning.
Demonstrated ability to assess organizational and job seeker or employee needs and design accessible, high-quality workforce development programs with positive outcomes.
Program management skills, including developing and executing detailed project plans, mobilizing resources, monitoring progress, and managing resources.
Strong ability to build rapport with partners at all levels and establish trusted, value-added relationships that facilitate candid and productive feedback.
Ability to work in a fast-paced environment, prioritize multiple competing tasks and demands, and seek supervisory assistance as appropriate.

Nice To Haves

Healthcare experience.
Experience leading a workforce development or career pathway program, such as an apprenticeship or on-the-job training program.

Responsibilities

Cultivate and maintain internal and external partnerships to support workforce pipeline and pathway programs.
Facilitate action-oriented communication among clinical and administrative leaders, talent acquisition, union leadership, and senior management.
Engage community organizations and K–12 schools, colleges, and universities to develop and deliver programs.
Ensure partnership agreements, documentation, and protocols support quality program outcomes.
Collaborate with partners to pursue grant and funding opportunities.
Research training needs and skills required for high-priority occupations.
Design workforce pathway and pipeline programs with subject matter experts across clinical and operational areas.
Incorporate industry best practices, work-based learning, and diversity, equity, inclusion, and belonging into program design.
Prototype and implement programs using continuous process improvement.
Manage programs by maintaining plans, coordinating activities, tracking data, analyzing results, participating in evaluations, and making improvements.
Establish meaningful program metrics and tracking systems.
Coordinate outreach and tracking, develop marketing materials, communicate with caregivers and job seekers, and collect and enter participant data.
Collaborate with training programs, hiring managers, talent acquisition, and caregiver experience to support job placement, stability, and career growth.
Work with the Director of Workforce Development and Planning to monitor and refine workforce plans and strategies in response to organizational and external changes.
Comply with departmental policies, procedures, objectives, and applicable health, safety, and regulatory requirements.
Attend meetings, conferences, and seminars as required or directed.
Apply quality improvement, continuous improvement, and lean principles in daily operations.
Promote respect, inclusion, professionalism, tolerance, civility, and acceptance.
Maintain regular, reliable, and predictable attendance and perform other similar duties as required.