Leader, Solutions Engineer
About The Position
The Solutions Engineer Leader serves as a strategic partner to the business, driving technical vision and customer success. The role leads a high-performing team that connects complex technology solutions to customer business outcomes, delivers measurable value, fosters innovation, and prepares the team for AI and digital transformation. The leader acts as a trusted technical executive advisor and ensures Cisco’s portfolio is positioned to meet customer and partner needs. The role provides technical direction and business guidance to the Premium Sales team, drives revenue through account and resource planning, and develops a high-performing team of Solution Engineers. It involves improving team performance, achieving revenue goals through technical programs, and leading day-to-day account-level activities. The position is remote, but the candidate must reside within the NYC Metro area.
Requirements
- 10+ years of industry experience.
- Deep expertise in Cisco technologies and a strong understanding of cross-architecture solutions, with the ability to guide and mentor Solution Engineers through complex digital transformations.
- Ability to build and maintain strong relationships internally with Client Directors, Account Executives, Customer Experience leaders, and other Cisco stakeholders, and externally with customer technical and business decision-makers.
Nice To Haves
- Significant experience managing, coaching, and developing high-performing technical sales or solutions engineering teams, or experience as a high-performing Solutions Engineer ready to move into a leadership role.
- Ability to translate business requirements into actionable technical strategies and align team efforts with Cisco’s portfolio.
- Demonstrated consultative selling experience, including guiding teams in developing integrated account and market plans and leading cross-functional engagements.
- Excellent communication and presentation skills, including the ability to inspire, motivate, and provide clear direction.
- Experience leading teams that support large, complex global accounts.
- Advanced understanding of inter-networking industry trends, including new products and solutions.
- Advanced understanding of the competitive product and solution landscape and ability to articulate trade-offs between Cisco and competitor products.
- Ability to facilitate resolution of critical post-sales customer satisfaction issues.
Responsibilities
- Use performance metrics and KPIs to refine team capacity, capability, and adoption signals in alignment with Cisco’s strategic objectives.
- Guide the team across the customer lifecycle—Land, Adopt, Expand, and Renew—to drive recurring revenue and platform success.
- Collaborate with Engineering, Architectures, CX, Partners, Marketing, and other internal and external networks to deliver differentiated solutions.
- Use market intelligence and installed-base insights to pursue high-value opportunities and articulate Cisco’s platform value.
- Identify skill gaps using data-driven insights and create targeted development plans that support readiness and succession.
- Coach team members to strengthen their technical depth, communication, and executive interaction skills.
- Cultivate an inclusive environment that values every voice, encourages collaboration and experimentation, and protects time for continuous learning.
- Continue developing leadership and technical expertise, embrace AI-driven evolution, and apply feedback.
- Communicate a clear technical vision that builds confidence and alignment across Cisco’s portfolios.
- Model adaptability and a growth mindset while keeping the team technically strong and prepared for change.
- Embody Cisco’s Guiding Principles, drive efficiency and business impact, and strengthen the #CiscoSE community.
- Provide technical direction and business guidance to the Premium Sales team.
- Drive revenue through account planning and resource planning and allocation.
- Develop and maintain a high-performing Solution Engineer team and seek innovative ways to improve team performance.
- Help meet team revenue goals by driving technical programs and leading day-to-day account-level activities.
- Facilitate resolution of post-sales customer satisfaction issues.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) plan with Cisco matching contribution
- Paid parental leave
- Short- and long-term disability coverage
- Basic life insurance
- Paid holidays
- Floating holiday for non-exempt employees
- Paid birthday day off
- Paid year-end holiday shutdown
- Paid personal wellness days
- Paid vacation or flexible vacation time off, depending on employee classification
- Paid sick time
- Additional paid time away may be requested for critical or emergency family issues
- Optional paid volunteer days
- Annual bonuses for eligible non-sales roles
- Sales incentive compensation for employees on sales plans
- Potential Cisco restricted stock unit grants
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
