Solutions Engineer

Tiugo Technologies • Boston, MA

2d • Remote

About The Position

TinyMCE is the rich text editor behind the content experiences of thousands of software companies and enterprises worldwide. It's part of Tiugo Technologies, a portfolio that also includes CKEditor, Uploadcare, and ButterCMS. We're growing into AI-powered content creation, adding AI capabilities on top of the editor that developers already build on. The Role You'll be our first dedicated Solutions Engineer. You'll lead the technical side of our most complex deals, mainly TinyMCE AI and strategic enterprise opportunities for the core editor. You'll work each deal alongside our Account Executives, Account Managers, and Product Managers, and you'll set the standard for how we win technically. This is a player-coach role in practice, even though you won't manage anyone. You'll be involved in deals directly. You'll also build the playbooks, a demo library, and POC framework the rest of the team uses. That work matters as much as the deals. There's no SE leader here to hand you a playbook, because you're writing it.

Requirements

• 5+ years in technical pre-sales (Solutions Engineer, Sales Engineer, or Solutions Architect) at a B2B SaaS company, ideally selling to developers or product teams
• A consultative, solutions-first mindset. You can map a customer's content workflows end to end, spot where the editor and AI fit (and where they don't), and design a proposed solution. Our products are building blocks, not plug-and-play, and every strategic deal takes some shaping.
• Experience winning complex, multi-stakeholder enterprise evaluations and running structured POCs
• Technical fluency with JavaScript, modern front-end frameworks, APIs, SDKs, and integration patterns
• Working knowledge of modern AI architecture, including LLM APIs, orchestration, RAG, model selection, data privacy, and security
• Ability to connect technical decisions to measurable business value
• Strong communication across audiences, from engineers and architects to senior business leaders
• The judgment and initiative to succeed while establishing our playbook

Nice To Haves

• Experience as the first or an early SE for a company or product line
• Software engineering experience before moving into pre-sales
• Experience selling into regulated industries such as financial services, healthcare, or legal

Responsibilities

• Win complex technical deals
• Lead technical discovery across customer architecture, content workflows, integration requirements, and AI ambitions
• Act as a trusted technical advisor, helping customers evaluate architecture choices and challenging assumptions when appropriate
• Deliver tailored demos rooted in the customer’s use case and needs; not feature tours
• Own the technical win from discovery through architecture, security review, and sign-off
• Translate technical capabilities into business outcomes
• Run evaluations that lead to decisions
• Establish clear evaluation criteria and lead disciplined POCs with defined success criteria, outcomes, timelines, and checkpoints
• Guide build vs. buy and competitive evaluations with a credible view of cost, time to value, and risk
• Know when a POC isn't the right next step and say so
• Make the AI story credible
• Explain our AI architecture from user experience and orchestration to underlying models to technical and business audiences
• Navigate topics including LLM APIs, RAG, model choice, data privacy, and security
• Partner with AEs and AMs to turn technical differentiation into business cases champions can take to economic buyers
• Build the SE motion
• Create reusable demo and discovery frameworks, POC processes, and competitive playbooks
• Serve as the technical voice of the field to Product and Engineering, bringing structured feedback on customer needs, product gaps, and competitive pressure
• Enable AEs and AMs to handle first-level technical and AI discovery independently

Benefits

• Extra paid leave and dedicated funds to pursue personal development (up to 5 days and $1500 a year based on tenure)
• Competitive medical, retirement and PTO benefits
• Fully remote work environment
• Access to a mental health and wellbeing platform with 24/7 dedicated psychological support, and targeted programs to promote wellness

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed