Solutions Engineer

Trustpilot • New York, NY

1d • $80,000 - $93,000 • Onsite

About The Position

As a Solutions Engineer, you are a commercially minded technical specialist working as a strategic co-pilot alongside New Business Account Executives and Account Managers, with a primary focus on Mid-Market companies. Your primary mission is to drive revenue growth, accelerate deal velocity, and ensure technical win rates across active sales opportunities. You bridge the gap between complex technical capabilities and strategic business outcomes, translating Trustpilot's value proposition into compelling commercial solutions that instill technical confidence and convert prospects into long-term customers.

Requirements

• Foundational knowledge or background in pre-sales, technical support, or customer facing technical roles, with a strong interest in SaaS environments
• Solid commercial awareness and ability to connect technical features to business value and customer goals
• Working knowledge of web technologies (APIs, JavaScript, SaaS integration) and aptitude for explaining technical concepts clearly to non-technical audiences
• Eagerness to learn sales cycles and partner effectively with Account Executives in supporting active deal opportunities
• Strong teamwork skills and adaptability to work effectively in a fast-paced environment alongside Sales and Customer Success colleagues

Responsibilities

• Partner closely with Account Executives to uncover high-value business challenges, identify key technical decision-makers, and map customer requirements to clear commercial outcomes.
• Deliver tailored, highly engaging product demonstrations that highlight ROI, competitive differentiation, and business impact to align with client commercial goals.
• Design and present scalable solution architectures that solve key business pain points, drive expansion, and maximize Annual Contract Value (ACV).
• Lead focused pilot programs and evaluation trials to validate functional fit, remove technical objections, and secure technical wins efficiently.
• Act as a trusted technical advisor throughout the sales process, actively removing technical friction and unblocking deals to accelerate closure.
• Work closely with Product, Engineering, and Implementation teams to ensure solution integrity and smooth handover.
• Maintain accurate documentation for proposed solutions and integration requirements.
• Capture recurring customer feedback and insights to inform product.

Benefits

• A competitive base salary of $80,000-$93,000 gross per year, plus a competitive commission structure.
• Ability to work with the top account executives at Trustpilot and learn from them.
• 20 vacation days + 2 personal days +10 paid holidays per year.
• 2 (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community.
• Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning and Blinkist.
• Full health insurance.
• 401k matching your contributions dollar-for-dollar up to 4% of your base salary.
• Discounted club membership at Life Time Fitness.
• 24/7 Employee Assistance Plan and full access to Headspace, a popular mindfulness app to promote positive mental health.
• A friendly, open office complete with a rooftop deck with wifi and snacks and drinks.
• Extra treats and events during the month — think ice cream carts, coffee bars and massages, to name a few.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed