Solutions Engineer

Auror • Denver, CO

2d • $139,000 - $165,000 • Hybrid

About The Position

Auror is seeking a Solutions Engineer to join their team. This customer-facing technical role involves pre-sales engineering, proof-of-concept design, and ongoing technical advisory for their recognition technology product portfolio, including License Plate Recognition (LPR) and Auror Subject Recognition (ASR). The Solutions Engineer will work with existing and new customers to understand their challenges, translate them into technical solutions, and build confidence in Auror's product capabilities. This role requires the ability to explain end-to-end solutions, including necessary hardware, and guide customers through implementation. The Solutions Engineer will collaborate with Product, Sales, Customer Success, and Implementation teams, acting as a technical escalation point. The role demands comfort in both technical discussions with IT managers and product demonstrations for operations teams, with the ability to handle customer pushback effectively. Auror provides the software, while customers procure the necessary hardware (cameras, servers, etc.).

Requirements

• Hands-on experience in a technical pre-sales, solutions engineering, or technical implementation role working with facial recognition, LPR, CCTV, or physical security technology.
• Genuine ability to translate customer needs into technical solutions.
• Comfortable discussing IT infrastructure at a high level and assessing how technology fits into a customer's existing environment.
• Ability to flag practical requirements like Linux fundamentals or mobile device compatibility.
• Structured approach to problem-solving, gathering information methodically and identifying root causes.
• Comfort with ambiguity and ability to prioritize across multiple concurrent customers and opportunities.
• Commitment to privacy and ethical use of technology, with confidence discussing data handling, retention policies, and responsible AI.
• Self-starter who improves systems around them.
• Working understanding of retail case management software and how Auror drives value through risk detection.
• Strong alignment to Auror's Guiding Principles.

Nice To Haves

• Experience with facial recognition or subject recognition technology is a strong advantage.

Responsibilities

• Join sales calls as the technical subject matter expert for LPR and ASR, handling product deep-dives, capability questions, and technical objections.
• Run technical discovery sessions to understand customer environments, existing infrastructure, and integration requirements.
• Scope solutions accurately, identifying risks or constraints early.
• Produce technical documentation and implementation plans, including integration guides, third-party hardware compatibility requirements, and site assessment summaries.
• Deliver compelling, tailored demonstrations of Auror's Core product and LPR / ASR solutions to technical and non-technical audiences.
• Design proof-of-concept scope and success criteria, including hardware, network conditions, and use case alignment.
• Track and report on PoC outcomes, synthesizing findings for stakeholders and feeding learnings back into future pitches.
• Serve as a trusted technical advisor to prospects and existing customers, fielding questions about system architecture, data handling, privacy, and integration pathways.
• Guide existing customers through the technical requirements of expansion, such as new camera rollouts or environment changes.
• Translate customer technical requirements into clear briefs for the Product and Deployment teams.
• Work closely with Product to surface recurring technical objections, capability gaps, and customer feedback.
• Partner with Customer Success to hand off technical context cleanly and stay looped in as new technical needs surface.
• Act as the sales team's technical backup through the deal cycle.
• Feed insights from the field into Sales enablement materials and product positioning.
• Build a strong, collaborative relationship with the Technical Project Management team.

Benefits

• Competitive salary range: Depending on level of experience, between $139,000 - $165,000 USD.
• Annual bonus: Eligibility for a $5,500 bonus at the end of the financial year if revenue goals are met.
• Employee share scheme.
• Flexibility and healthy work/life blend.
• Shorter work weeks (Friday afternoons off).
• Focus on mental and physical health: Wellness Days, and up to $500 for expert sessions annually.
• Health care plan (Medical, Dental & Vision): Auror covers 100% of the cost of individual health insurance.
• Family-friendly: Comprehensive paid parental leave (12 weeks for birth parents, 6 weeks for non-birth parents).
• Personal growth: Support for courses, conferences, or events.
• Team lunches and social events.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed