Solutions Engineer

Black Forest Labs • San Francisco, CA

22h • $180,000 - $285,000 • Hybrid

About The Position

Black Forest Labs is seeking a Solutions Engineer to facilitate adoption of its multimodal models and help customers solve complex technical challenges. As part of the go-to-market team, this role supports customers from pre-sales through post-implementation, helping ensure BFL solutions meet customer expectations and are successfully deployed. The position manages relationships with customer stakeholders and helps bring the company’s research into production settings.

The role is based in San Francisco and follows a distributed-team model. The employee is expected to work from the office at least two days per week or for one full week every other week. The posted base annual salary is US $180,000–$285,000, plus equity.

Requirements

• Passion for AI, technology, and BFL models.
• Enjoyment of direct customer engagement, iterating on solutions, and providing tailored support.
• Strong technical background to help customers architect integrations with their existing solutions.
• Strong Python coding skills and a deep understanding of software development, software architecture, and common integration patterns.
• Excellent communication skills, including adapting messages to different audiences and explaining complex technical concepts to technical and non-technical stakeholders.

Nice To Haves

• Contributions to open-source projects, particularly in diffusion models.
• Experience as a Customer Engineer, Forward Deployed Engineer, Sales Engineer, Solutions Architect, or Technical Product Manager.

Responsibilities

• Collaborate strategically with the Sales team to strengthen the technical aspects of the sales process.
• Onboard customers to BFL’s models and guide them on prompting, evaluation, and fine-tuning.
• Help customers integrate models into production through back-end and front-end interfaces.
• Create technical demonstrations that communicate the value of BFL products.
• Guide and support customers deploying models in production use cases with significant business impact.
• Work with the business development team, researchers, and engineers on complex customer projects.
• Contribute to open-source codebases for tasks such as inference and fine-tuning.
• Participate in pre-sales calls to understand prospective clients’ needs, challenges, and goals, and provide technical guidance on BFL products and technologies.
• Create technical enablement resources to improve the sales team’s effectiveness and technical fluency.
• Build self-service tools and documentation to help customers implement solutions independently.
• Collaborate with Applied Research to improve products and model capabilities based on customer feedback.
• Manage customer relationships involving multiple stakeholders, including executives, salespeople, researchers, and engineers.

Benefits

• Equity

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed