Solutions Engineer

Nirvana • New York City, NY

6d • Hybrid

About The Position

Nirvana is building the trust layer for healthcare, helping healthcare organizations understand insurance coverage, benefits, and patient costs. The Solutions Engineer will join the Orion team, which works across Sales, Product, and Engineering. This role partners directly with prospective customers to understand their workflows and problems, build pilots and automations with Nirvana APIs, and identify ways to improve products. Successful experiments may be developed into scalable product capabilities. The position is aimed at someone with 2 to 4 years of experience who enjoys problem-solving and building things; prior Solutions Engineer experience is not required. The successful candidate will ramp up alongside a senior team member.

The role offers early responsibility and exposure to customer-facing work, technology, product development, and business operations. The position is hybrid, with three days a week in a dog-friendly office. Nirvana is unable to offer visa sponsorship at this time.

Requirements

• 2 to 4 years of experience in a technical, customer-facing, or analytical role, such as software engineering, implementation, data analysis, or technical consulting.
• A builder's mindset and enjoyment of writing code, connecting APIs, building automations, or experimenting with tools.
• Comfort learning technical concepts and working hands-on with technology.
• Resourcefulness in solving problems that are not clearly defined and lack an existing playbook.
• Strong problem-solving skills, including investigating why something is not working and finding ways to improve it.
• Communication skills, including asking questions, collaborating across teams, and explaining technical ideas simply.
• Ownership and initiative, including following work through, learning from feedback, and trying new approaches.

Nice To Haves

• Experience with Python, JavaScript, SQL, APIs, or automation tools.
• Having built a side project, application, automation, or tool independently.
• Experience experimenting with AI coding tools, APIs, or workflow automation platforms.
• Interest in healthcare and improving how the healthcare system works.
• Experience in a startup or another fast-moving environment.

Responsibilities

• Build pilots and automations for prospective customers using Nirvana APIs, scripts, and automation tools.
• Join sales conversations, understand customer workflows, and find opportunities to automate manual processes or improve workflows.
• Experiment with ways to improve the accuracy and detection rates of eligibility products, using customer problems to identify gaps and test solutions.
• Work with Product and Engineering to turn pilot learnings into product ideas, improvements, and potential new capabilities.
• Help customers understand solutions, measure pilot impact, and communicate results to technical and business stakeholders.
• Document solutions and lessons, share them across the team, and help make successful pilots reusable.

Benefits

• Medical, dental, and vision coverage
• 401(k)
• Hybrid, dog-friendly office (3 days a week)
• Unlimited PTO
• $1,000 per year in mental health wellness benefits
• Stocked office kitchen
• Remote home office support
• Equity compensation packages
• Open-door policy and collaborative culture

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed