Solutions Engineer

August • New York, NY

2d • $100,000 - $160,000 • Onsite

About The Position

As a Solutions Engineer, you will work directly with law firms to turn complex legal workflows into working AI solutions. You will embed with clients, understand their processes and technical environment, and own deployments from discovery and prototyping through integration, go-live, and adoption. This is a hands-on, client-facing role: you will run working sessions, build and test solutions, troubleshoot issues, and help people put AI to work. You should enjoy getting into the technical details as much as explaining what you’ve built to the people who will use it.

Requirements

• Strong technical problem-solving skills: you can break down an unfamiliar workflow, understand how its systems fit together, and build a practical solution.
• Comfort writing lightweight scripts, working with APIs and structured data, and debugging integrations. Experience with Python or JavaScript is especially useful.
• Strong product sense: you understand what makes a workflow painful and can translate that understanding into something people actually use.
• Business acumen and clear communication: you can earn trust with a managing partner, a legal ops analyst, and a technical stakeholder, and explain complex ideas in straightforward terms.
• Natural curiosity and comfort with ambiguity: you ask good questions, investigate beyond the obvious answer, and take ownership when there is no established playbook.
• 1–3 years of experience in solutions engineering, implementation engineering, technical consulting, software engineering, or a similarly hands-on technical role.
• Experience working directly with customers is valuable; a background in law or legal services is a plus.
• Familiarity with AI tools, LLM-powered applications, or workflow automation platforms such as Zapier, Make, or n8n is helpful.
• Excitement about working in person at our NYC office with a team that values precision, pace, and constant reinvention.

Responsibilities

• Embed with client organizations and run structured discovery across teams and practice groups, mapping workflows, systems, and data flows to identify where AI can have the greatest impact.
• Work one-on-one with lawyers, paralegals, legal ops staff, and technical stakeholders to translate day-to-day pain points into clear requirements and practical solutions.
• Build and test lightweight proofs-of-concept for document review, form filling, intake, drafting, redlining, and matter management, using APIs, scripts, and workflow automation tools where needed.
• Configure AI workflows and connect them to client systems, working with technical teams on integrations, troubleshooting, and validation before rollout.
• Run hands-on demos and training sessions that help users understand how the solutions work and adopt them in their daily practice.
• Own the go-live from kickoff through adoption, coordinating technical resources on both sides and resolving issues as they arise.
• Serve as a trusted technical point of contact for client stakeholders, running structured check-ins and business reviews to understand what’s working and what needs improvement.
• Translate findings from deployments into actionable feedback for August’s engineering team, including reproducible issues, integration needs, and opportunities to improve the product.

Benefits

• Medical insurance coverage
• Flexible PTO
• Parental Leave
• Centralized office equipment ordering for all employees
• Equinox or Chelsea Piers gym membership
• In-office perks: lunch, dinner, snacks, drinks, and more
• Budget for intra-office travel
• Team-building events
• Relocation support to NYC (as needed)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed