Leader In Training (Full-Time)

Southgate Mall•Missoula, MT

2d•Onsite

About The Position

The Leader in Training (LIT) and Floor Leader helps fulfill Buckle’s mission to create the most enjoyable shopping experience possible for Guests. The role performs sales, merchandising, and operational tasks assigned by store management, including cashiering, merchandise displays and pulls, register procedures, and routine facility cleaning. The LIT works directly with the Store Manager and Leadership Team to develop sales, recruit Teammates, and provide leadership. The position delivers Guest service and sales, supports Teammate recruiting, training, and development, and manages visual merchandising within assigned zones. It also performs store operations and demonstrates leadership through coaching, communication, accountability, and support of a positive team culture. The role has no supervisory responsibilities.

Requirements

High school diploma or GED, or one to three months of related retail experience and/or training, or an equivalent combination of education and experience.
Ability to work a flexible schedule that may include mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, based on store and business needs.
Ability to perform the essential duties of the position, with reasonable accommodations where applicable.
Physical ability to lift and maneuver 50 pounds throughout the store and backroom.
Ability to stand, walk, handle objects, reach, climb or balance, jump, stoop, kneel, crouch or crawl, and talk or hear as required by the job.

Responsibilities

Welcome Guests, provide attentive service, answer questions, recommend merchandise, and help Guests locate or obtain products.
Use product knowledge and sales education to demonstrate merchandise, suggest additional items, and create a wardrobing experience.
Maintain knowledge of promotions, payment and exchange policies, security practices, and store merchandise; share relevant knowledge with Teammates.
Meet personal sales-per-hour, average sales, and total net sales goals, and support Teammates’ sales presentations using the Sales Presentation Guide (SPG).
Provide service throughout the store, including the front area, sales floor, fitting rooms, and register area; use return and exchange interactions as service opportunities.
Build Guest relationships and client-based business; support fit appointments, Buckle credit card participation, Guest connections, and product selection using inventory and store tools.
Model showmanship, customer service, attentiveness, leadership actions, and professional dress; communicate Guest needs and levels to the Team.
Recognize recruiting opportunities and assist with developing, training, motivating, and educating new Teammates on accountability, shift orientation, Loss Prevention, and sales presentation standards.
Participate in daily setup, training, impacting, and reviewing; use the Performance Tracker and motivate Teammates to complete daily tasks.
Coach denim showmanship and fit-card practices, develop department results, balance assigned DM actions, and complete the mid-week check-in.
Demonstrate leadership during assigned segments by maintaining Guest awareness, involving Guests with products, communicating with fellow leaders and Teammates, and obtaining Guest names.
Manage product through zone ownership, including product knowledge, placement, weekly checklists, product life cycle, and tracking results.
Assign zones and projects to Teammates with learning goals and confirm adherence to visual standards, the visual library, and the Weekly Visual Checklist.
Learn and execute tools and training applicable to zone ownership; identify merchandising opportunities and communicate recommendations to the Store Manager.
Give informative and influential store tours and ensure the sales floor is sized consistently and new freight is displayed appropriately.
Work a flexible schedule that may include mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, based on business needs.
Use the planner and complete opening and closing checklists; recognize security risks and theft, follow Loss Prevention guidelines, and conduct daily bag and purse checks.
Execute and teach Point of Sale (POS) procedures; handle corporate calls and Guest returns and exchanges according to Buckle guidelines.
Use the store homepage tools and provide guidance and feedback to non-sales positions.
Complete scheduled shifts and cover shifts when needed; share merchandise-handling concerns with the Store Manager.
Communicate policy violations and Teammate or Guest concerns to the Store Manager, District Manager, and/or Human Resources promptly and confidentially.
Maintain a clean, organized, and shoppable store and follow Buckle’s Code of Ethics, policies, procedures, and handbooks.
Give and receive feedback, support Leadership, promote personal and store growth, maintain professional relationships with Teammates, and contribute to a positive team spirit.
Perform special projects and other duties as assigned.