Leader In Training (Full-Time)

Haywood Mall•Greenville, SC

5d•Onsite

About The Position

The Leader in Training (LIT) and Floor Leader helps fulfill Buckle’s mission to create the most enjoyable shopping experience possible for Guests. The role performs sales, merchandising, and operational tasks assigned by store management, including cashiering, merchandise display and pulls, register procedures, and routine facility cleaning. Working directly with the Store Manager and Leadership Team, the LIT develops sales, recruits new Teammates, and provides leadership. The position provides attentive Guest service and product recommendations, works toward individual and store sales goals, and supports Guest loyalty and client relationships. It assists with recruiting, training, motivating, and coaching Teammates; contributes to a positive floor culture; and supports visual merchandising, zone ownership, and product presentation. Operational responsibilities include executing store procedures, maintaining a clean and organized store, following security and loss-prevention practices, and covering scheduled shifts as needed. The role requires a flexible schedule that may include mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, based on store and business needs. It has no supervisory responsibilities. The work is performed in a retail store setting with usually moderate noise. The position regularly involves standing, walking, handling items, reaching, climbing or balancing, jumping, stooping, kneeling, crouching, crawling, and talking or hearing; it occasionally involves sitting. Teammates must be able to lift and maneuver 50 pounds throughout the store and backroom, with reasonable accommodations available for individuals with disabilities.

Requirements

High school diploma or general education degree (GED), or one to three months of related retail experience and/or training, or an equivalent combination of education and experience.
Ability to perform each essential duty satisfactorily, with reasonable accommodations available for individuals with disabilities.
Ability to work a flexible schedule that may include mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, based on store and business needs.
Ability to lift and maneuver 50 pounds throughout the store and backroom.
Ability to stand, walk, handle and feel items, reach, climb or balance, jump, stoop, kneel, crouch, crawl, and talk or hear regularly; sitting is occasionally required.
Required vision abilities include close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.
Ability to execute store, POS, visual merchandising, sales, loss-prevention, and operational procedures and tools.

Responsibilities

Greet Guests, provide attentive and knowledgeable service, answer questions, recommend merchandise, and help locate or obtain products based on Guest needs.
Suggest additional items and create a wardrobing experience while sharing product knowledge, sales education, current promotions, payment and exchange policies, and security practices.
Meet personal sales-per-hour, average sales, and total net sales goals, and support Teammate sales presentations using the Sales Presentation Guide (SPG).
Provide service across the store, including the front, sales floor, fitting rooms, and register area; handle returns and exchanges appropriately and use them as showmanship opportunities.
Support Guest loyalty and client-based business, including fit appointments, Buckle credit card, Guest Connect, inventory tools, and building Guest relationships.
Lead by example through showmanship, customer service, attentiveness, high standards, and consistent leadership actions.
Recognize recruiting opportunities and assist with developing, directing, motivating, training, and educating new Teammates on accountability, shift orientation, loss prevention, and sales presentation standards.
Contribute to daily setup, training, impacting, reviewing, and task completion; use the Performance Tracker and motivate Teammates to complete daily tasks.
Coach and influence denim showmanship and denim fit-card results, develop departmental results, balance department-manager actions within the assigned segment, and complete mid-week check-ins.
Maintain awareness of Guests, help them engage with products, communicate with fellow leaders and Teammates, obtain Guest names, and support both the guys’ and gals’ sides of the store.
Own and influence product zones through product knowledge, placement, lifecycle tracking, and weekly checklists.
Assign zones and projects to Teammates with learning goals; confirm adherence to visual standards, visual library, and weekly visual checklists.
Execute and demonstrate new tools and videos related to zone ownership, identify merchandising opportunities, and communicate recommendations and solutions to the Store Manager.
Give informative and influential store tours and ensure the sales floor is consistently sized and new freight is displayed appropriately.
Work a flexible schedule that may include mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, based on store and business needs.
Use the planner and complete opening and closing checklists; recognize security risks and theft, follow loss-prevention guidelines, and perform daily bag and purse checks.
Execute and teach Point of Sale (POS) procedures; handle Corporate Office calls; and follow procedures for returns, exchanges, payments, and loss prevention.
Maintain a positive attitude in challenging situations and provide guidance and feedback to non-sales positions.
Complete scheduled shifts and cover shifts when needed; communicate merchandise-handling concerns to the Store Manager and report policy violations or Teammate or Guest concerns to appropriate leaders or Human Resources in a timely and confidential manner.
Keep the store clean, organized, and shoppable; follow Buckle’s Code of Ethics, policies, procedures, and handbooks.
Support Leadership, promote personal and store growth, maintain professional relationships with Teammates, and contribute to positive team spirit.
Perform special projects and other duties as assigned.