US-Lead

Apple•Woodcliff Lake, NJ

6d•Onsite

About The Position

Apple Retail Leads bring Apple expertise to customers and help deliver an only-at-Apple experience. The Lead adopts a whole-store mindset and supports the Store Leadership team, facilitating meaningful experiences for customers and team members. They inform and energize teams, contribute to operational excellence, and ensure team members have the support, tools, and resources needed to deliver exceptional customer interactions. Working alongside the leadership team, the Lead supports operational readiness with a focus on enabling the sales team. Most of the Lead’s time is spent with team members and customers, identifying ownership opportunities and supporting the team throughout the store.

Requirements

Experience in retail or sales, or related work experience.
Experience mentoring or leading others, personally or professionally.
Availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store.
Reliably attend work as scheduled, in line with local laws and subject to approved accommodations.

Nice To Haves

Motivate others to achieve performance goals through open dialogue, collaboration, and recognition.
Resolve conflict and settle differences productively.
Work in a fast-paced environment and make timely decisions using analytics, experience, and judgment.
Demonstrate excellent attention to detail and organizational skills.
Work autonomously and take initiative without close supervision.
Drive results individually and by enabling others through leadership and collaboration.
Allocate resources and adjust processes to provide an exceptional customer experience.
Communicate effectively and tailor communication style to different audiences.

Responsibilities

Act as a role model and mentor, and encourage customer engagement.
Use Apple product and services expertise to drive customer engagement and sales and build customer loyalty.
Organize people and sales-floor workflow, including managing relevant communications to team members and leadership to optimize the customer experience.
Communicate sales strategy to the team in a timely manner and partner with the leadership team to execute it.
Energize, inform, and align team members on store performance goals, priorities, and communications.
Respond to time-sensitive team member feedback, questions, and concerns, and escalate issues to Store Leadership as appropriate.
Address store operational needs, including opening and closing procedures, cash management, and overrides.
Perform other tasks as needed, including customer service and support in other areas of the store.
Contribute to an inclusive environment by respecting differences and showing curiosity to learn.
Demonstrate Apple’s values of inclusion and diversity in daily activities.