US-Lead

Apple • Los Angeles, CA

1d

About The Position

Apple Retail Leads help deliver an only-at-Apple experience by supporting customers and team members and contributing to operational excellence. The Lead works with a whole-store mindset alongside the Store Leadership team, spending most of their time with team members and customers. They help ensure team members have the support, tools, and resources to deliver exceptional customer interactions, identify ownership opportunities, and support the sales team’s operational readiness.

The role includes acting as a role model and mentor, using Apple product and services expertise to encourage customer engagement, sales, and loyalty, and organizing people and sales-floor workflow. The Lead communicates sales strategy and store priorities, responds to time-sensitive team member feedback and questions, and escalates issues to Store Leadership when appropriate. They also support store operations, including opening and closing procedures, cash management, and overrides, and may provide customer service or support in other areas of the store. Leads are expected to contribute to an inclusive environment and demonstrate Apple’s values of inclusion and diversity in their daily work.

Requirements

• Be available to work a schedule based on business needs that may include nights, weekends, and public holidays, and reliably attend work as scheduled, subject to local laws and approved accommodations.
• Have experience in retail or sales, or related work experience.
• Have experience mentoring or leading others personally or professionally.

Nice To Haves

• Motivate others to achieve performance goals through open dialogue, collaboration, and recognition.
• Resolve conflict and settle differences productively.
• Work in a fast-paced environment and make timely decisions using analytics, experience, and judgment.
• Demonstrate excellent attention to detail and organizational skills.
• Work autonomously and take initiative without close supervision.
• Drive results individually and through enabling others by leading and collaborating.
• Allocate resources and adjust processes to provide an exceptional customer experience.
• Communicate effectively and tailor communication style to different audiences.

Responsibilities

• Act as a role model and mentor, encouraging customer engagement.
• Use Apple product and services expertise to drive customer engagement and sales and build customer loyalty.
• Organize people and sales-floor workflow, including relevant communication with team members and leadership, to optimize the customer experience.
• Communicate sales strategy to the team in a timely manner and support its execution in partnership with the leadership team.
• Energize, inform, and align team members on store performance goals, priorities, and communications.
• Respond to time-sensitive team member feedback, questions, and concerns, and escalate issues to Store Leadership as appropriate.
• Address store operational needs, including opening and closing procedures, cash management, and overrides.
• Perform other tasks as needed, including providing customer service and support in other areas of the store.
• Contribute to an inclusive environment by respecting differences and demonstrating Apple’s values of inclusion and diversity.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed