US-Lead

Apple•Wauwatosa, WI

12d

About The Position

As a Lead at Apple Retail, you help deliver an only-at-Apple experience by supporting customers and team members and contributing to operational excellence. You take a whole-store perspective and work alongside the Store Leadership team, spending most of your time with team members and customers to identify opportunities and provide support across the store. You help ensure the store is operationally ready, with a focus on enabling the sales team, and make sure team members have the support, tools, and resources needed to deliver exceptional customer interactions. You serve as a role model and mentor, encouraging customer engagement and using your knowledge of Apple products and services to support sales and customer loyalty. You organize people and sales-floor workflows, communicate sales strategy and store priorities, address time-sensitive team member feedback and concerns, and support store operations. You contribute to an inclusive environment and demonstrate Apple’s values of inclusion and diversity in your daily work.

Requirements

Be available to work a schedule based on business needs, which may include nights, weekends, and public holidays, and reliably attend work as scheduled, in line with local laws and subject to approved accommodations.
Have experience in retail or sales, or related work experience.
Have experience mentoring or leading others, personally or professionally.

Nice To Haves

Motivate others to achieve performance goals through open dialogue, collaboration, and recognition.
Resolve conflict and settle differences productively.
Work in a fast-paced environment and make timely decisions using analytics, experience, and judgment.
Demonstrate excellent attention to detail and organizational skills.
Work autonomously and take initiative without close supervision.
Drive results individually and by enabling others through leadership and collaboration.
Allocate resources and adjust processes to provide an exceptional customer experience.
Communicate effectively and adapt communication style to different audiences.

Responsibilities

Act as a role model and mentor, encouraging customer engagement.
Use Apple product and services expertise to drive customer engagement and sales and build customer loyalty.
Organize people and sales-floor workflow, including communications to team members and leadership, to optimize the customer experience.
Communicate sales strategy to the team in a timely manner and support its execution in partnership with the leadership team.
Energize, inform, and align team members on store performance goals, priorities, and communications.
Attend to time-sensitive team member feedback, questions, and concerns, escalating issues to Store Leadership as appropriate.
Address store operational needs, including opening and closing procedures, cash management, and overrides.
Provide customer service and support in other areas of the store as needed.
Contribute to an inclusive environment by respecting differences and remaining curious to learn.
Demonstrate Apple’s values of inclusion and diversity in daily activities.