US-Lead

Apple•Sarasota, FL

About The Position

Apple Retail Leads bring Apple expertise to customers and help deliver an only-at-Apple experience. The Lead takes a whole-store perspective and supports the Store Leadership team by facilitating meaningful experiences for customers and team members. The role informs and energizes teams, supports operational excellence, and ensures team members have the support, tools, and resources needed to provide exceptional customer interactions. Working alongside the leadership team, the Lead helps ensure operational readiness, especially in support of the sales team. Most of the role is spent with team members and customers, identifying ownership opportunities and supporting staff throughout the store. The Lead serves as a role model and mentor, encourages customer engagement, and uses Apple product and services expertise to support sales and build customer loyalty. The role organizes people and sales-floor workflow, communicates sales strategy and store priorities, responds to time-sensitive team member feedback and concerns, and escalates issues to Store Leadership when appropriate. The Lead also supports store operations, including opening and closing procedures, cash management, and overrides, and may provide customer service in other areas of the store. The role contributes to an inclusive environment and demonstrates Apple’s values of inclusion and diversity.

Requirements

Availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliable attendance as scheduled, in line with local laws and subject to approved accommodations.
Experience in retail or sales, or related work experience.
Experience mentoring or leading others personally or professionally.

Nice To Haves

Ability to motivate others to achieve performance goals through open dialogue, collaboration, and recognition.
Ability to resolve conflict and settle differences productively.
Ability to work in a fast-paced environment and make timely decisions using analytics, experience, and judgment.
Excellent attention to detail and organizational skills.
Ability to work autonomously and take initiative without close supervision.
Ability to drive results individually and by enabling others through leadership and collaboration.
Ability to allocate resources and adjust processes to provide an exceptional customer experience.
Effective communication skills and ability to tailor communication style to different audiences.

Responsibilities

Act as a role model and mentor, encouraging customer engagement.
Use Apple product and services expertise to drive customer engagement and sales and build customer loyalty.
Organize people and sales-floor workflow, including relevant communication to team members and leadership, to optimize the customer experience.
Communicate sales strategy to the team in a timely manner and support its execution in partnership with the leadership team.
Energize, inform, and align team members on store performance goals, priorities, and communications.
Respond to time-sensitive team member feedback, questions, and concerns, escalating issues to Store Leadership as appropriate.
Address operational needs, including opening and closing procedures, cash management, and overrides.
Provide customer service and support in other areas of the store as needed.
Contribute to an inclusive environment by respecting differences and remaining curious about others.
Demonstrate Apple’s values of inclusion and diversity in daily activities.