US-Lead

Apple•Tigard, OR

4d•Onsite

About The Position

Apple Retail Leads help deliver an only-at-Apple experience by supporting customers and team members while contributing to an inclusive store culture. The Lead takes a whole-store perspective and works alongside the Store Leadership team to facilitate meaningful experiences, inform and energize teams, and support operational excellence. Most of the role is spent with team members and customers, identifying ownership opportunities and ensuring team members have the support, tools, and resources to provide exceptional customer interactions. The Lead enables the sales team and helps ensure operational readiness. They model, mentor, and encourage customer engagement; use Apple product and services expertise to drive sales and customer loyalty; organize people and sales-floor workflow; and communicate sales strategies, performance goals, priorities, and other relevant information. They also respond to time-sensitive team-member feedback and concerns, escalating issues to Store Leadership as appropriate, and address store operational needs such as opening and closing procedures, cash management, and overrides. Other tasks may include providing customer service and support in other areas of the store. Leads contribute to an inclusive environment, respect differences, remain curious, and demonstrate Apple’s values of inclusion and diversity in their daily activities. The schedule is based on business needs and may include nights, weekends, and public holidays.

Requirements

Experience in retail or sales, or related work experience.
Experience mentoring or leading others personally or professionally.
Availability to work a schedule based on business needs that may include nights, weekends, and public holidays, and to reliably attend work as scheduled, in line with local laws and subject to approved accommodations.
Ability to motivate others to achieve performance goals through open dialogue, collaboration, and recognition.
Ability to resolve conflict and settle differences productively.
Ability to work in a fast-paced environment and make timely decisions using analytics, experience, and judgment.
Excellent attention to detail and organizational skills.
Ability to work autonomously and take initiative without close supervision.
Ability to drive results individually and through enabling others by leading and collaborating.
Ability to allocate resources and adjust processes to provide an exceptional customer experience.
Effective communication skills, including the ability to tailor communication style to different audiences.

Responsibilities

Support the Store Leadership team and contribute to operational excellence and meaningful experiences for customers and team members.
Spend most of the time with the team and customers, identifying ownership opportunities and ensuring team members have needed support, tools, and resources.
Lead by example, mentor team members, and encourage customer engagement.
Use Apple product and services expertise to drive customer engagement and sales and build customer loyalty.
Organize people and sales-floor workflow, including communication with team members and leadership, to optimize the customer experience.
Communicate sales strategy to the team in a timely manner and support its execution with the leadership team.
Energize, inform, and align team members on store performance goals, priorities, and communication.
Attend to time-sensitive team-member feedback, questions, and concerns, escalating issues to Store Leadership as appropriate.
Address store operational needs, including opening and closing procedures, cash management, and overrides.
Perform other tasks as needed, including customer service and support in other areas of the store.
Contribute to an inclusive environment, respect differences, remain curious, and demonstrate Apple’s inclusion and diversity values.