US-Lead

Apple • Friendswood, TX

17h • Onsite

About The Position

Apple Retail’s Lead supports the Store Leadership team and helps create meaningful experiences for customers and team members. The role takes a whole-store approach, informing and energizing teams, contributing to operational excellence, and ensuring team members have the support, tools, and resources needed to deliver exceptional customer interactions. Leads work alongside the leadership team to maintain operational readiness, with a focus on enabling the sales team, and spend most of their time with team members and customers identifying ownership opportunities and supporting the whole store.

The Lead acts as a role model and mentor, encouraging customer engagement and using Apple product and services expertise to drive sales and customer loyalty. They organize people and sales-floor workflow, communicate sales strategy and store priorities, and partner with leadership to ensure plans are executed. The role also responds to time-sensitive team member feedback and questions, escalates issues as appropriate, and addresses operational needs such as opening and closing procedures, cash management, and overrides. Leads may provide customer service and support in other store areas as needed and demonstrate Apple’s values of inclusion and diversity in their daily work.

Requirements

• Experience in retail or sales, or related work experience.
• Experience mentoring or leading others personally or professionally.
• Availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store.
• Reliable attendance as scheduled, in line with local laws and subject to approved accommodations.

Nice To Haves

• Motivate others to achieve performance goals through open dialogue, collaboration, and recognition.
• Resolve conflict and settle differences productively.
• Work in a fast-paced environment and make timely decisions using analytics, experience, and judgment.
• Demonstrate excellent attention to detail and organizational skills.
• Work autonomously and take initiative without close supervision.
• Drive results individually and by enabling others through leadership and collaboration.
• Allocate resources and adjust processes to provide an exceptional customer experience.
• Communicate effectively and tailor communication style to different audiences.

Responsibilities

• Act as a role model and mentor, encouraging customer engagement.
• Use Apple product and services expertise to drive customer engagement and sales and build customer loyalty.
• Organize people and sales-floor workflow, including relevant communication to team members and leadership, to optimize the customer experience.
• Communicate sales strategy to the team in a timely manner and partner with the leadership team to execute it.
• Inform, energize, and align team members on store performance goals, priorities, and communication.
• Respond to time-sensitive team member feedback, questions, and concerns, and escalate issues to Store Leadership as appropriate.
• Address operational needs, including opening and closing procedures, cash management, and overrides.
• Provide customer service and support in other areas of the store as needed.
• Contribute to an inclusive environment by respecting differences and demonstrating Apple’s values of inclusion and diversity.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed