US-Lead

Apple•Tigard, OR

17h•Onsite

About The Position

Apple Retail Leads help deliver an only-at-Apple experience by supporting customers and team members and contributing to operational excellence. Working with the Store Leadership team, the Lead takes a whole-store perspective, spends most of their time with team members and customers, and helps ensure the sales team has the support, tools, and resources needed to provide exceptional customer interactions. The role focuses on operational readiness and identifying opportunities to support team members throughout the store. The Lead serves as a role model and mentor, encourages customer engagement, and uses knowledge of Apple products and services to support sales and customer loyalty. They organize people and sales-floor workflows, communicate sales strategy and store priorities, address time-sensitive team member feedback and concerns, and support store operations. Leads also help foster an inclusive environment and demonstrate Apple’s values of inclusion and diversity in their daily work.

Requirements

Availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and approved accommodations.
Experience in retail or sales, or related work experience.
Experience mentoring or leading others personally or professionally.

Nice To Haves

Ability to motivate others to achieve performance goals through open dialogue, collaboration, and recognition.
Ability to resolve conflict and settle differences productively.
Ability to work in a fast-paced environment and make timely decisions using analytics, experience, and judgment.
Excellent attention to detail and organizational skills.
Ability to work autonomously and take initiative without close supervision.
Ability to drive results individually and by enabling others through leadership and collaboration.
Ability to allocate resources and adjust processes to provide an exceptional customer experience.
Ability to communicate effectively and tailor communication style to different audiences.

Responsibilities

Act as a role model and mentor, and encourage customer engagement.
Use Apple product and services expertise to drive customer engagement and sales and build customer loyalty.
Organize people and sales-floor workflow, including managing relevant communication to team members and leadership to optimize the customer experience.
Communicate sales strategy to the team in a timely manner and partner with the leadership team to execute it.
Energize, inform, and align team members on store performance goals, priorities, and communications.
Attend to time-sensitive team member feedback, questions, and concerns, and escalate issues to Store Leadership as appropriate.
Address store operational needs, including opening and closing procedures, cash management, and overrides.
Perform other tasks as needed, including providing customer service and support in other store areas.
Contribute to an inclusive environment by respecting differences and showing curiosity to learn.
Demonstrate Apple’s values of inclusion and diversity in daily activities.