US-Lead

Apple•San Francisco, CA

1d•Onsite

About The Position

Apple Retail brings together Apple expertise to help people do what they love and deliver an only-at-Apple experience. Apple emphasizes inclusion as a shared responsibility and aims to foster a culture where everyone belongs and can do their best work. As a Lead, you take a whole-store perspective and support the Store Leadership team, helping facilitate meaningful experiences for customers and team members. You inform and energize teams, contribute to operational excellence, and connect with team members to ensure they have the support, tools, and resources needed to deliver exceptional customer interactions. You work alongside the leadership team to maintain operational readiness, with a focus on enabling the sales team, and spend most of your time with team members and customers identifying ownership opportunities and supporting the whole store. You serve as a role model and mentor, encourage customer engagement, and use your expertise in Apple products and services to drive sales, customer engagement, and loyalty. You organize people and sales-floor workflows, communicate sales strategy and store priorities, respond to team-member feedback and concerns, and address operational needs including opening and closing procedures, cash management, and overrides. You may also provide customer service and support in other areas of the store as needed. You contribute to an inclusive environment and demonstrate Apple’s values of inclusion and diversity in your daily work.

Requirements

Availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliable attendance as scheduled, in line with local laws and subject to approved accommodations.
Experience in retail, sales, or related work.
Experience mentoring or leading others, personally or professionally.
Ability to motivate others toward performance goals through open dialogue, collaboration, and recognition.
Ability to resolve conflict and settle differences productively.
Ability to work in a fast-paced environment and make timely decisions using analytics, experience, and judgment.
Excellent attention to detail and organizational skills.
Ability to work autonomously and take initiative without close supervision.
Ability to drive results individually and by enabling others through leadership and collaboration.
Ability to allocate resources and adjust processes to provide an exceptional customer experience.
Effective communication skills and ability to tailor communication style to different audiences.

Responsibilities

Support the Store Leadership team and help facilitate meaningful experiences for customers and team members.
Inform and energize teams, contributing to operational excellence and ensuring team members have the support, tools, and resources needed to deliver exceptional customer interactions.
Work with the leadership team to ensure operational readiness, particularly by enabling the sales team.
Spend the majority of time with team members and customers, identifying ownership opportunities and supporting team members across the store.
Act as a role model and mentor, and encourage customer engagement.
Use Apple product and services expertise to drive customer engagement and sales and build customer loyalty.
Organize people and sales-floor workflow, including relevant communications to team members and leadership, to optimize the customer experience.
Communicate sales strategy to the team in a timely manner and execute it in partnership with the leadership team.
Energize, inform, and align team members on store performance goals, priorities, and communications.
Respond to time-sensitive team-member feedback, questions, and concerns, escalating issues to Store Leadership as appropriate.
Address store operational needs, including opening and closing procedures, cash management, and overrides.
Perform other tasks as needed, including customer service and support in other areas of the store.
Contribute to an inclusive environment by respecting differences and remaining curious to learn.
Demonstrate Apple’s values of inclusion and diversity in daily activities.