US-Lead

Apple • Seattle, WA

6h • Onsite

About The Position

Apple Retail Leads support the Store Leadership team and contribute to meaningful experiences for customers and team members. The role takes a whole-store perspective, helping teams deliver exceptional customer interactions and supporting operational excellence. Leads spend most of their time with team members and customers, identifying opportunities to take ownership and enabling the sales team.

The Lead serves as a role model and mentor, encourages customer engagement, and uses Apple product and services expertise to drive sales and build customer loyalty. Working alongside the leadership team, the Lead supports operational readiness, communicates sales strategy and store priorities, and helps organize people and sales-floor workflows. The role also addresses store operational needs and provides customer service and support in other areas as needed.

Leads contribute to an inclusive environment by respecting differences, remaining curious, and demonstrating Apple’s values of inclusion and diversity in daily activities.

Requirements

• Experience in retail or sales, or related work experience.
• Experience mentoring or leading others personally or professionally.
• Availability to work a schedule based on business needs, which may include nights, weekends, and public holidays, and reliable attendance as scheduled, in line with local laws and approved accommodations.
• Ability to motivate others toward performance goals through open dialogue, collaboration, and recognition.
• Ability to resolve conflict and settle differences productively.
• Ability to work in a fast-paced environment and make timely decisions using analytics, experience, and judgment.
• Excellent attention to detail and organizational skills.
• Ability to work autonomously and take initiative without close supervision.
• Ability to drive results individually and by enabling others through leadership and collaboration.
• Ability to allocate resources and adjust processes to provide an exceptional customer experience.
• Effective communication skills and ability to tailor communication style to different audiences.

Responsibilities

• Act as a role model and mentor, encouraging customer engagement and supporting team members across the store.
• Use Apple product and services expertise to drive customer engagement and sales and build customer loyalty.
• Organize people and sales-floor workflow, including communicating relevant information to team members and leadership to optimize the customer experience.
• Communicate sales strategy to the team in a timely manner and partner with the leadership team to execute it.
• Energize, inform, and align team members on store performance goals, priorities, and communications.
• Respond to time-sensitive team member feedback, questions, and concerns, escalating issues to Store Leadership as appropriate.
• Address store operational needs, including opening and closing procedures, cash management, and overrides.
• Provide customer service and support in other areas of the store as needed.
• Contribute to an inclusive environment by respecting differences and demonstrating Apple’s values of inclusion and diversity.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed