US-Lead

Apple•Seattle, WA

About The Position

Apple Retail Leads support the Store Leadership team and help create meaningful experiences for customers and team members. They take a whole-store perspective, spend most of their time with the team and customers, and help team members access the support, tools, and resources needed to deliver exceptional customer interactions. Working alongside the leadership team, they help maintain operational readiness, particularly by enabling the sales team. The Lead models and mentors effective customer engagement, uses Apple product and services expertise to drive sales and customer loyalty, organizes people and sales-floor workflows, and communicates sales strategy and store priorities. The role also addresses operational needs such as opening and closing procedures, cash management, and overrides, and may provide customer service in other areas of the store. Leads contribute to an inclusive environment and demonstrate Apple’s values of inclusion and diversity in their daily work.

Requirements

Be available to work a schedule based on business needs that may include nights, weekends, and public holidays, and reliably attend work as scheduled, in line with local laws and subject to approved accommodations.
Have experience in retail or sales, or related work experience.
Have experience mentoring or leading others personally or professionally.

Nice To Haves

Motivate others to achieve performance goals through open dialogue, collaboration, and recognition.
Resolve conflict and settle differences productively.
Work in a fast-paced environment and make timely decisions using analytics, experience, and judgment.
Demonstrate excellent attention to detail and organizational skills.
Work autonomously and take initiative without close supervision.
Drive results individually and by enabling others through leadership and collaboration.
Allocate resources and adjust processes to provide an exceptional customer experience.
Communicate effectively and tailor communication style to different audiences.

Responsibilities

Act as a role model, mentor, and encourage customer engagement.
Use Apple product and services expertise to drive customer engagement and sales and build customer loyalty.
Organize people and sales-floor workflows, including managing relevant communication to team members and leadership to optimize the customer experience.
Communicate sales strategy to the team in a timely manner and support its execution in partnership with the leadership team.
Energize, inform, and align team members on store performance goals, priorities, and communication.
Respond to time-sensitive team member feedback, questions, and concerns, escalating issues to Store Leadership as appropriate.
Address store operational needs, including opening and closing procedures, cash management, and overrides.
Perform other tasks as needed, including providing customer service and support in other areas of the store.
Contribute to an inclusive environment by respecting differences and demonstrating curiosity to learn.
Demonstrate Apple’s values of inclusion and diversity in daily activities.