US-Lead

Apple•Portland, OR

2d•Onsite

About The Position

Apple Retail Leads help deliver an Apple customer experience while supporting the Store Leadership team and contributing to store operations. They take a whole-store perspective, spend most of their time with team members and customers, and help ensure that teams have the support, tools, and resources needed to provide exceptional customer interactions. The role focuses on enabling the sales team, maintaining operational readiness, identifying ownership opportunities, and supporting team members throughout the store. Leads serve as role models and mentors, use their Apple product and services expertise to encourage customer engagement and sales, and help build customer loyalty. They organize people and sales-floor workflows, communicate sales strategy and store priorities, address time-sensitive team member feedback and concerns, and support operational needs. They also contribute to an inclusive environment and demonstrate Apple's values of inclusion and diversity in their daily work.

Requirements

Experience in retail or sales, or related work experience.
Experience mentoring or leading others personally or professionally.
Availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store.
Reliably attend work as scheduled, in line with local laws and subject to approved accommodations.

Nice To Haves

Motivate others to achieve performance goals through open dialogue, collaboration, and recognition.
Resolve conflict and settle differences productively.
Work in a fast-paced environment and make timely decisions using analytics, experience, and judgment.
Demonstrate excellent attention to detail and organizational skills.
Work autonomously and take initiative without close supervision.
Drive results individually and by enabling others through leadership and collaboration.
Allocate resources and adjust processes to provide an exceptional customer experience.
Communicate effectively and tailor communication style to different audiences.

Responsibilities

Act as a role model and mentor, encouraging customer engagement.
Use Apple product and services expertise to drive customer engagement and sales and build customer loyalty.
Organize people and sales-floor workflow, including relevant communication to team members and leadership, to optimize the customer experience.
Communicate sales strategy to the team in a timely manner and support its execution in partnership with the leadership team.
Inform, energize, and align team members on store performance goals, priorities, and communications.
Attend to time-sensitive team member feedback, questions, and concerns, and escalate issues to Store Leadership as appropriate.
Address store operational needs, including opening and closing procedures, cash management, and overrides.
Provide customer service and support in other areas of the store as needed.
Contribute to an inclusive environment by respecting differences and showing curiosity to learn.
Demonstrate Apple's values of inclusion and diversity in daily activities.