US-Lead

Apple•Friendswood, TX

1d•Onsite

About The Position

Apple Retail brings Apple expertise together to help customers do what they love and deliver an only-at-Apple experience. The Lead supports the Store Leadership team and helps create meaningful experiences for customers and team members. With a whole-store mindset, the Lead informs and energizes team members, helps them access the support and resources they need, and contributes to operational excellence. Working alongside the leadership team, the Lead helps ensure operational readiness, with a focus on enabling the sales team. Most of the role is spent with team members and customers, identifying opportunities to take ownership and supporting colleagues across the store. The Lead serves as a role model and mentor, encourages customer engagement, and uses Apple product and services expertise to build customer loyalty and drive sales. The role also organizes people and sales-floor workflow, communicates sales strategy and store priorities, responds to time-sensitive team member feedback and concerns, and addresses operational needs such as opening and closing procedures, cash management, and overrides. The Lead contributes to an inclusive environment and demonstrates Apple’s values of inclusion and diversity in daily work.

Requirements

Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to approved accommodations.
Have experience in retail or sales, or related work experience.
Have experience mentoring or leading others, personally or professionally.
Be able to motivate others toward performance goals through open dialogue, collaboration, and recognition.
Be able to resolve conflict and settle differences productively.
Be able to work in a fast-paced environment and make timely decisions using analytics, experience, and judgment.
Demonstrate excellent attention to detail and organization skills.
Be able to work autonomously and take initiative without close supervision.
Be able to drive results individually and by enabling others through leadership and collaboration.
Be able to allocate resources and adjust processes to provide an exceptional customer experience.
Communicate effectively and tailor communication style to different audiences.

Responsibilities

Support the Store Leadership team and facilitate meaningful experiences for customers and team members.
Help ensure operational readiness, with a focus on enabling the sales team.
Spend the majority of work time with team members and customers, identifying ownership opportunities and supporting team members across the store.
Act as a role model and mentor, and encourage customer engagement.
Use Apple product and services expertise to drive customer engagement and sales and build customer loyalty.
Organize people and sales-floor workflow, including relevant communications to team members and leadership, to optimize the customer experience.
Communicate sales strategy to the team in a timely manner and support its execution in partnership with the leadership team.
Energize, inform, and align team members on store performance goals, priorities, and communications.
Respond to time-sensitive team member feedback, questions, and concerns, escalating issues to Store Leadership as appropriate.
Address operational needs, including opening and closing procedures, cash management, and overrides.
Perform other tasks as needed, including providing customer service and support in other areas of the store.
Contribute to an inclusive environment by respecting differences and remaining curious to learn.
Demonstrate Apple’s values of inclusion and diversity in daily activities.